Medical Receptionist

Our busy cardiology practice is seeking an experienced Medical Receptionist / Front Desk team member to join our patient-focused team. The ideal candidate will have excellent communication skills and the ability to manage a fast-paced front desk with professionalism and efficiency. At least 6 months of medical front desk experience, including both patient check-in and check-out, is required; 1 year or more is preferred. Proficiency in Practice Fusion and CollaborateMD is required.

Key Responsibilities:

• Greet and check in patients in a courteous and professional manner.

• Complete patient check-out, schedule follow-up appointments, and coordinate next steps.

• Schedule, confirm, and reschedule appointments.

• Verify patient insurance eligibility and obtain necessary authorizations.

• Collect co-pays, coinsurance, and outstanding balances.

• Maintain accurate and up-to-date patient records using Practice Fusion and CollaborateMD.

• Answer incoming calls and respond to patient inquiries.

• Coordinate with clinical staff to ensure smooth patient flow.

• Process referrals, medical records requests, and other administrative tasks.

Qualifications:

• Minimum 6 months of medical front desk experience, including patient check-in and check-out, required; 1 year or more preferred.

• Working knowledge of both Practice Fusion and CollaborateMD required.

• Cardiology experience preferred.

• Strong knowledge of insurance verification and authorization processes.

• Excellent verbal and written communication skills.

• Ability to multitask and remain organized in a fast-paced environment.

• Professional, reliable, and patient-centered work ethic.