Customer Service Administrative Assistant
Clifton, NJ
Job Description
Job Description About the Role We are seeking an experienced, proactive Customer Service & Administrative Assistant with a strong background in order management and logistics support. In this dual-function role, you will manage customer orders from entry through fulfillment, troubleshoot issues in real time, and serve as a vital operational link between sales, logistics, and our customers. Key Responsibilities Order Management: Accurately enter, process, and track customer orders in our computer system; conduct daily audits to monitor order status and ensure timely fulfillment. Customer & Sales Support: Serve as the primary contact for order updates, changes, cancellations, returns, and delivery information updates. Logistics & Shipping: Operate UPS and FedEx online portals to generate shipping labels, log shipment data, track packages, and produce daily shipping reports. Cross-Departmental Collaboration: Build and maintain clear, effective communication across internal teams (sales, operations, shipping) to streamline daily workflows. Problem Resolution: Proactively resolve delivery delays, order discrepancies, and customer concerns with a professional, customer-first approach. Required Qualifications & Skills 8–12 years of proven experience in combined Customer Service and Administrative support roles. Hands-on proficiency with UPS and FedEx online shipping tools . Strong working knowledge of Microsoft Office Suite (Excel, Outlook, Word). Exceptional organizational, multitasking, and time-management skills in a high-volume, fast-paced environment. Outstanding communication skills (verbal and written) with a professional, engaging demeanor. High attention to detail with a solution-oriented, team-player mindset. Application Requirements To be considered for this position, please submit: An updated Resume Your Salary Requirement (hourly or annual) Note: Incomplete applications missing a resume or salary requirement willVacancy posted 5 days ago
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