Project Manager

ECHO Health is a renowned company that develops revolutionary healthcare payment solutions and is regarded as a leader in the industry. Established in 1997, our state-of-the-art solutions connect payers, healthcare providers, and members seamlessly in a way that not only reduces costs but also advances efficiency, processing over 600 million in payment transactions and more than $140 billion in payments every year. You can trust us to empower you with the best tools and technology to improve your healthcare experience. ECHO Health is a workplace that fosters a dynamic environment, which our employees greatly enjoy. We are proud of our employees who possess a collaborative and innovative attitude, which helps them to thrive in this fast‑paced workplace. Our company culture, benefits, and continuous opportunities for learning and growth have resulted in ECHO Health experiencing exponential growth within the industry. In this key role, you’ll take charge of managing projects from start to finish, ensuring that objectives are met on time and within budget as a Project Manager at ECHO. Based in our Westlake, Ohio office, this on‑site position requires a hands‑on, motivated individual who takes ownership of their work and is dedicated to delivering top‑notch results. You’ll work closely with teams across the company to drive progress, solve problems, and ensure that client expectations are consistently exceeded. If you’re someone who enjoys working in a fast‑paced environment and is committed to achieving goals with a strong sense of accountability, we’d love to have you on board! What Your Responsibilities Will Look Like Accountable for assigned projects and initiatives including developing project plans appropriate for each project. Guide project team using project management standards and methodologies to meet project goals. Responsible for delivery and quality of project artifacts and documentation. Oversee resource and cost estimates; implements projects as per the deadlines and well within budget. Create and execute project plans and revise as appropriate to meet changing needs and requirements throughout the project. Effectively communicate across the organization and clients including executive level stakeholders, technical and non‑technical resources. Must have high level of professional poise and comfort with leading discussions with decision makers, end‑users and IT professionals. Oversee the day‑to‑day project tasks, ensuring the teams’ progress against established objectives, timelines, deliverables and quality standards. Identify and manage project dependencies and critical path. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Anticipates and eliminates barriers/risks to project success. Responsible for creating, utilizing and reviewing documents/deliverables necessary for providing exceptional service and ensuring communication of the project plan to the necessary stakeholders. Set and continually manage project expectations with team members, vendors and other project stakeholders. Facilitate status meetings and communication with project team and stakeholders to ensure project is moving forward in a manner consistent with the project plan. Coordinates resolution of issues and concerns. Develop and deliver progress reports, requirements documentation, communication and presentations. Must have demonstrated ability to ask questions of the business, formulate action plans, and execute and deliver successful projects independently and of high quality. Identify and implement opportunities for improvements and elevate issues for resolution as needed. Develop a deep understanding of the various business products, processes, applications and technology platforms and effectively communicate the same. Champion the implementation of Scrum/Agile processes and methodologies. Qualifications To Be a Project Manager Minimum 2 years’ experience working as a project manager with a focus on managing complex projects, including extensive, real‑world client experience. May substitute with active CAPM certification or relevant project management educational experience. Previous experience in the Healthcare, Property & Casualty, and/or Pharmacy Benefit Management insurance industry with a thorough understanding of claim and payment processing. High sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement. Experience with processes of strategic planning and management, customer training and education, process improvement, change & scope management, conflict resolution, resource planning and utilization. Expertise in managing client issues and relationships; proven experience in building and growing relationships with clients. Polished verbal and written communication skills; high attention to detail; excellent organization with outstanding documentation and follow‑up discipline. Exceptional critical thinking skills with a solution focused perspective. This position requires demonstrated effective verbal and written communication skills as well as excellent interpersonal and problem‑solving skills at all levels of business, including interacting with staff and external business parties at senior levels. Proven experience in successfully leading project teams with multifaceted, competing priorities and deadlines. Must be well organized and detail oriented with demonstrated effective time‑management. The ability to effectively manage a dynamic daily schedule and workload flexibility is required. The ideal candidate will have a self‑starter attitude, ability to work with ambiguity, ability to work independently with minimal supervision and to take initiative in problem solving. High level of proficiency with Microsoft Project, Visio, Word, Excel, Outlook and PowerPoint. Bachelor’s degree in Business, Management, Computer Science, Management Information Systems (MIS) or another related field preferred. May substitute with relevant experience. Ability to travel on an as‑needed basis. Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as desktops, servers, phones, photocopiers, filing cabinets and fax machines. Physical Requirements For a Project Manager While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repeatedly to operate standard office equipment; reach with hands and arms; stooping, bending, or twisting and lift up to 25 pounds. ECHO is an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr