Branch Manager

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and foster an inclusive workplace culture where all employees feel respected, valued and have the opportunity to contribute to the company’s success. As a Branch Manager within PNC's Retail Banking organization, you will be based in Creve Coeur, MO. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. Job Description Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients and solutions that help them achieve financial well‑being. Creates a differentiated customer experience, making banking easy in an omni‑channel environment. Leads and influences the agenda of a broad range of eco‑system partners. Accountable for risk management and compliance in a complex business environment. Builds a high‑performing team through attraction, onboarding, coaching and development of branch team members. Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share‑of‑wallet growth of consumer and business households and effectively leads eco‑system partnerships. Drives business banking results primarily through business development and community involvement activities. Coaches consultative selling to drive results and enable customer financial well‑being. Has foundational understanding of balance sheet and income statement. Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni‑channel environment. Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace. Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision‑making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability Banking Client Counseling Customer Experience (CX) Customer Loyalty Decision Making People Management Proactive Behavior Results-Oriented Competencies Branch Banking Services Delegation Digital Awareness Effective Communications Managing Multiple Priorities Sales Management Work Experience Roles at this level typically do not require a university or college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education No Degree Needed. Certifications / Licenses No Required Certification(s). Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock‑purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; 15 to 25 vacation days each year depending on career level and years of service. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the SAFE Act and/or the FINRA. Disability Accommodations If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. #J-18808-Ljbffr