Complex Event Service Manager - Waldorf Astoria Orlando & Signia by Hilton Orlando Bonnet Creek

Complex Event Service Manager - Waldorf Astoria Orlando & Signia by Hilton Orlando Bonnet Creek As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event. What will I be doing? As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience. Specifically your essential functions will be to perform the following tasks to the highest standards: Provide direction and supervision to affected departments and team members during the execution of meeting and/or event. Directly serve on site group and catering customers in a proactive manner. To organize plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone email written documents or in person. Demonstrate knowledge of job systems products booking systems and processes. Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts. Selling and influencing both internal and external clients. Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs Regular attendance What are we looking for? Minimum Years of Experience: one (1) year Hospitality related experience at manager level. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems (Delphi.fdc) Significant experience in revenue management or a similar analytical role Relevant degree in business development or other relevant business field from an academic institution (CMP CPCE) Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What are the benefits of working for Hilton?* Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as: Go Hilton travel program: 100 nights of discounted travel Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! Maternity and parental leave including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members including partners and adoptive parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family including Telemedicine and at-home care via AmazonCare Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement **Available benefits may vary depending upon property-specific terms and conditions of employment What will it be like to work for Hilton? Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! #J-18808-Ljbffr Hilton. For The Stay