Marketplace Operations Specialist

Marketplace Operations Specialist Location: Remote, United States - CST Time Zone Preferred Job Summary: Sonova Consumer Hearing USA seeks a Marketplace Operations Specialist to support day‑to‑day administration and operational execution within Amazon Seller Central and related marketplace platforms, serving as a key operational partner to the Head of eCommerce and Amazon Key Account Manager. Responsibilities Support day‑to‑day operational administration within Amazon Seller Central and related marketplace platforms Manage and resolve operational cases, support tickets, platform escalations, catalog issues, inventory discrepancies, listing suppressions, account health concerns, reimbursement claims, and operational compliance matters Monitor marketplace account health metrics and proactively identify operational risks requiring resolution Support inbound shipment tracking, stranded inventory management, reimbursement recovery, product launches, Prime events, seasonal programs, and promotional readiness Maintain and update PDP content, A+ content, images, variation structures, and listing attributes across marketplace platforms Monitor marketplace pricing, buy box ownership, unauthorized reseller activity, and operational issues impacting conversion, availability, discoverability, or customer experience Maintain dashboards, trackers, and reporting related to account health, catalog suppressions, inventory exceptions, reimbursement claims, pricing issues, operational escalations, and marketplace KPIs Qualifications 3–5+ years of experience in e‑commerce operations, marketplace operations, digital sales operations, or Amazon Seller Central environments Hands‑on experience working within Amazon Seller Central strongly preferred Strong understanding of e‑commerce workflows, including catalog management, fulfillment operations, inventory coordination, pricing governance, account health management, and marketplace administration Experience supporting hybrid e‑commerce fulfillment models, including Amazon FBA, FBM, DTC, or related marketplace operations preferred Highly organized, detail‑oriented with exceptional follow‑through and the ability to manage multiple priorities Strong analytical, communication, problem‑solving, and cross‑functional coordination skills Proficiency in Microsoft Office Suite, especially Excel; experience with Shopify, Walmart Seller Center, Mirakl, ERP systems, e‑commerce automation tools, or reporting tools preferred Travel and Connectivity 10% travel may be required. A minimum of 200 Mb/sec download and 10 Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality. Compensation This role’s pay range is $88,000 – $110,000. This role is also commission eligible/bonus eligible. Benefits Medical, dental, and vision coverage* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401(k) plan with company match* Company paid life/ad & disability insurance Additional supplemental life/ad & disability coverage available Company paid Short/Long‑Term Disability coverage (STD/LTD) STD/LTD Buy‑ups available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO (or sick and vacation time), floating Diversity Day, and paid holidays* Paid parental bonding leave Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions, and more) Robust internal career growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform *Plan rules/offerings dependent upon group/company/location #J-18808-Ljbffr Sonova