Bilingual Customer Service Representative

Job Description

Job Description

Bilingual Customer Service Representative

???? Atlanta Title Loans
???? 1276 VETERAN'S MEMORIAL HWY. Mableton, GA 30126

???? Pay Range

$15.50 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.

???? Schedule

Store Hours:

Full-Time in store position
Monday – Friday: 10:00 AM – 6:00 PM
Rotating Saturdays: 9:00 AM – 2:00 PM
✅ Never work on Sundays

**This position is for someone who is fluent in Spanish.**

About the Position

The Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires fluency in both English and a second language to effectively communicate with and assist customers from various linguistic backgrounds. The representative will serve as the primary point of contact for inquiries, complaints, and requests, ensuring that each interaction is handled with professionalism, empathy, and efficiency. By resolving issues promptly and accurately, the role contributes directly to customer satisfaction and retention, fostering positive relationships that support the company’s reputation and growth. Additionally, the representative will collaborate with internal teams to relay customer feedback and identify opportunities for service improvement.

Key Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

What We Offer

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

Qualifications

General

• Must be able to work full-time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills
• Detail-oriented and organized

* Must be bilingual, fluent in Spanish

Education

• High school diploma or equivalent required

Experience

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required

Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

About Atlanta Title Loans

Atlanta Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.

Additional Requirements

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Equal Opportunity Employer

Atlanta Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.