Account Manager

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: Benefits Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours 401(k) with company match Paid vacation, sick, personal and parental leave time Paid Volunteer Time: giving back to our communities is important to us Employee Recognition Program – convert your recognition points into gift cards Employee Assistance Program – offers benefits to help you manage daily responsibilities Access to on-demand training courses to advance further in your career Job Description CLEAResult is the chosen Installation Contractor for the jointly administered utility funded weatherization offering that will serve residential customers in 1-4 unit buildings in the Downstate New York service territories called Comfort Ready Metro NY, for Consolidated Edison Company of New York, Inc. and National Grid. CLEAResult is looking for an Account Manager to ensure project acquisition targets are met by recruiting, onboarding, and training new Participating Contractors. An Account manager will act as local contractor-facing program & company representative to trade allies, to encourage participation in the program and support successful contractor participation. Account Managers help maximize the value of energy program activities by participating in community outreach and supporting successful contractor participation. Detailed data tracking conducted by the Account Manger also helps to identify the most effective marketing and program tactics and offers real-time insight into a wide variety of parameters that can be used to maximize program performance. Responsibilities For this exciting career opportunity, you’re a great fit if you can… Recruit new Participating Contractors to participate by tactics such as attending community business leader events/meetings. Onboard new Participating Contractors into the program, collecting necessary documentation and providing onboarding trainings. Conduct regular and supplementary Participating Contractor trainings Coordinate the provision of translation services for trainings of installers and other non-native-English-speaking Participating Contractor staff. Manage quarterly Participating Contractor allocations and performance. Coordinate and lead regular meetings with individual Participating Contractor to review their project pipeline and monitor the Partner’s progress toward goals for their program participation, including a minimum of quarterly on-site visits at larger Participating Contractor locations to gather feedback and assess installation capacity. Provide feedback to Participating Contractors on their performance and encourage improvement when needed. Address Participating Contractor underperformance and manage disciplinary action when necessary. Draft correspondence to Participating Contractors regarding Participating Contractor program deadlines, announcements, and changes upon request. Handle project-specific items such as responding to failed inspections, payment inquiries, etc. Address Participating Contractor complaints and manage escalations. Coordinate and organize semi-annual contractor in-person events and bi-monthly webinars. Gather and document lessons learned and feedback from Participating Contractors and sharing this feedback with other IC staff and the Companies. Develop and maintain contractor ratings. Develop and maintain an accurate list of Participating Contractors that can be used to populate the Company’s “Find a Contractor” web functionality. Manage annual / bi-annual recertifications Qualifications QUALIFICATIONS: Possess a valid driver’s license with reliable transportation & no history of major driving infractions. 5-8 years of relevant experience. Bachelor’s degree preferred. Knowledge of Weatherization, HVAC or Building Construction preferred. BPI, OSHA & EPA Lead certifications preferred, yet not required; or the ability to obtain/pass skills test once hired, all training will be provided & certifications funded for the right candidate. Ability to explain programmatic information in an easy-to-understand way Strong listening, verbal, and written communication skills Consistently friendly, positive, and respectful communications, even under pressure Ability to develop and maintain positive interpersonal relationships Excellent organization, record-keeping, and time management skills Experience with Microsoft Office preferred, or possess the ability to learn (Outlook, Excel, OneDrive) Proficiency with mobile applications. Ability to pass level 1 and level 2 background checks and drug screening. DOT Requirements If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations. Compensation Compensation Range $69,700.00 - $89,200.00 Currency USD Type Salary Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. Mission and Vision We change the way people use energy. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. OUR MISSION We are driven to make a change. We offer a comprehensive set of energy programs and demand‑side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy. #J-18808-Ljbffr