Medical Receptionist

Job Title

Serve as the first point of contact for patients, visitors, and callers, providing courteous and professional assistance at all times

Manage a high volume of incoming phone calls, using excellent phone etiquette to route calls, take messages, and answer general inquiries

Schedule, confirm, and adjust patient appointments using practice management systems and office tools

Greet and check in patients, verify identification and insurance information, and ensure all required forms are completed accurately

Maintain and update patient records and logs using Google Sheets, Excel, and Word with a high level of accuracy and confidentiality

Coordinate patient flow in a busy clinic, communicating effectively with clinical and support staff to minimize wait times

Collect and process payments, co-pays, and billing information in accordance with clinic procedures

Handle sensitive patient information in compliance with privacy and confidentiality standards

Perform general administrative tasks such as scanning, filing, printing, and document preparation to support clinic operations

Prioritize and multitask effectively in a fast-paced environment, managing competing demands while maintaining attention to detail

Assist with incoming and outgoing correspondence, including emails, faxes, and mailed documents

Support other reception and administrative duties as assigned to ensure the smooth running of the clinic during the fixed term

Qualifications

Minimum of 1-2 years of experience in a receptionist, front-desk, or customer service role; experience in a medical or clinical setting is preferred

Proficiency with Google Sheets, Excel, and Word for data entry, record-keeping, and basic reporting

Strong phone etiquette and communication skills, with the ability to handle a high volume of calls professionally

Demonstrated customer service skills with a patient, empathetic, and professional demeanor

Proven ability to multitask, prioritize, and work efficiently in a fast-paced, busy clinic environment

High level of accuracy and attention to detail in data entry, scheduling, and documentation

Ability to maintain confidentiality and handle sensitive patient information appropriately

Strong organizational skills and the ability to follow established processes and procedures

Comfort working 10 hour shifts, with flexibility to adapt to changing clinic needs

Able to work Monday, Wednesday, and one weekend day every other weekend.

Benefits

Medical, dental & vision coverage, effective first day of employment

Health Savings Account & Flexible Savings Account option for health care & dependent care

Paid time off, paid sick leave

401k retirement savings plans with employer match

Life & Disability Insurance