Patient Financial Representative - Accounts Receivable

Patient Financial Rep - 169076

Join BayCare

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network includes 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. Supported by more than 30,000 team members, BayCare is committed to a culture built on trust, dignity, respect, responsibility, and clinical excellence.

Title: Patient Financial Representative

Location: HomeCare Largo (Hybrid)

Status: Full Time

Shift: Days | 7:30 AM 4:00 PM

Weekend Work: Occasional

On Call: No

Position Summary

The Patient Financial Representative is responsible for the administration and maintenance of patient accounts, including billing, collections, customer service, payment posting, and cash application activities. This role works to ensure accurate account resolution, timely reimbursement, and excellent customer service while complying with all organizational policies and industry regulations.

Key Responsibilities

• Manage patient accounts and perform billing and collection activities.
• Post and reconcile payments and cash applications.
• Document account activity and maintain accurate account records.
• Research, resolve, and respond to patient inquiries regarding balances, payments, and insurance coverage.
• Review and follow up on Explanation of Benefits (EOBs) and payer responses.
• Implement billing guideline changes and identify payer-specific trends.
• Maintain operational reports, inventories, and equipment maintenance tracking.
• Adhere to established policies, procedures, regulatory requirements, and operational standards.
• Perform other duties as assigned.

Minimum Qualifications

Education

• High School Diploma or GED required.

Experience

• Required: Minimum one (1) year of customer service experience.
• Preferred: Healthcare revenue cycle, billing, collections, accounts receivable, insurance follow-up, or patient account experience.

Skills & Qualifications

• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Basic computer proficiency and data entry skills.
• Strong organizational and time management skills.
• Professionalism, courtesy, and respect in all interactions.
• Ability to work independently and within a team environment.

BayCare offers a competitive total reward package including:

• Benefits (Medical, Dental, Vision)
• Paid Time Off
• Tuition Reimbursement
• 401K Match and additional yearly contribution
• Annual performance appraisals and team award bonus
• Family resources and wellness opportunities
• Community perks and discounts
• AND the chance to be part of an amazing team and a great place to work

BayCare Health System is an Equal Opportunity Employer Veterans/Disabled.