Account Representative
Firstsource
Account Representative
Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as a Bilingual Account Representative (Collections). This is more than just a job it's a chance to build a stable, rewarding career in a supportive and fast-paced environment.
What You'll Do:
- Engage with customers to understand their financial situations and recommend appropriate payment solutions
- Handle inbound and outbound calls professionally and empathetically
- Work with compliance in mind by following federal and state regulations
- Meet performance goals related to call quality, resolutions, and collections metrics
What We're Looking For:
- High school diploma or GED required
- Bilingual in Spanish and English
- At least 6 months of customer service or sales experience
- Stable work history and a professional demeanor
- Strong communication, problem-solving, and computer skills
- Ability to manage confidential information with care and discretion
- Reliable, self-motivated, and goal-oriented
Why Join Firstsource?
- Career Advancement: We promote from within and support your growth
- Meaningful Work: Help customers take control of their financial future
- Team-Oriented Culture: Be part of a collaborative and supportive team
- Skill Development: Learn and grow with hands-on experience in collections and customer service
Benefits (Eligible After 90 Days): Medical, Dental, and Vision Insurance 401(k) Retirement Plan with matching Paid Training Monthly Incentives and Recognition Programs PTO
Take the Next Step in Your Career Apply today to join Firstsource Advantage and start building a future you're proud of.
FirstsourceVacancy posted 2 days ago
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