Sr. Deposit Operations Specialist

Cathay Bank Team Member

People drive our success. Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today!

General Summary

Performs work in a centralized operations environment, with limited supervision and following established policies and department procedures. Provides back-office support associated with check signature verifications, returned deposited items, change of address requests, bank by mail deposits, non-posted items, collections, returned mail, remote deposit capture, mobile deposit processing, including the following functional duties:

Essential Functions

1. Assists supervisor and/or manager in providing guidance to the Transaction Processing unit.
2. Reviews daily inclearing items, large dollar, and two signature required items (checks/ debits) to insure proper signature, date, endorsements, etc.
3. Prepares possible returns list for those items that do not meet the standard pay file guidelines.
4. Maintains customers' change of address.
5. Processes Returned Deposited Items.
6. Validates accounts for Incoming EARNs notifications against accounts.
7. Reviews Consumer and Business Mobile Deposit and Remote Deposit Capture.
8. Processes incoming and outgoing foreign and Canadian collections.
9. Processes pouch activity for the Hong Kong Branch or Representative Office.
10. Assists with researching and responding to check related inquiries from branches, departments, and management.
11. Processes and/or communicates to FIS branch/department decisions for Nonpost Exception Items, Stop Payment Suspect items, and NSF/Overdraft processing.
12. Processes check adjustments.
13. Processes VOD requests and other related functions.
14. Processes and distributes Returned and Hold Mail.
15. Balances end-of-day transactions.
16. Works variable hours, which may be adjusted weekly as required.
17. Accepts other duties as deemed necessary by the supervisor or manager.

Qualifications

• Education: High school graduate. Some college preferred but not mandatory. Continuing education, including courses and seminars pertaining to check clearing processes and banking regulations preferred.
• Experience: Three to five years of back-office deposit operations or similar experience in a financial institution. Previous experience working in a banking and/or financial services environment or any other setting where balancing and reconciliation activity is key. Previous experience working in check operations areas i.e. Item Processing, Nonpost, Exceptions, Returns, etc. preferred.
• Skills/Ability: Excellent organizational, analytical, problem solving and time management skills. Ability to recognize irregular or suspicious transactions when reviewing items for processing. Good math skills. Ability to work under pressure and demonstrate customer service skills. Ability to communicate effectively verbally and in writing. General knowledge of various computer software applications, including Word, Excel, and basic MS office. PC literate and 10-key by touch. Ability to work variable hours or overtime, which may be adjusted as required depending on business needs.

Other Details

$25.96 – $30.87 / hour

Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at View phone number on click.appcast.io or View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.