Appointment Clerk

About Integrated Management Strategies (IMS) LLC We are a women-owned small business and management consulting firm that provides an array of business and technical services. IMS is headquartered in the Washington, D.C. metropolitan area, with employees across 39 U.S. states. About the role We are seeking an experienced Appointment Clerk to join our healthcare consulting practice. This position is on-site at Fort Campbell, KY. We are proud of our national presence and excited to offer great career opportunities within the organization. What you'll do Responsible for compliance with all training in accordance with applicable written policies, procedures and regulations. Answer all incoming calls in accordance with client standards. Provide patient appointing services from a Centralized Call Center or other designated clinic locations. Book, modify or cancel patient appointments through telephone or direct contact and interaction with patients. Write telephone consultations (TCON) and forward to the correct provider/clinic via AHLTA in accordance with appointing protocols. Contact patients regarding appointment availability, follow up regarding patients who did not show for a scheduled appointment or who need to be scheduled for a specialty appointment. Register patients in hospital's automated data systems. Enter referrals to network acute care as per protocol. Perform all administrative requirements associated with patient appointing and related processes. Provide hospital information to patients as requested (i.e., clinic times, locations, etc.). Perform all services in accordance with MTF policy and established protocols. Advise the client of any problems encountered, or which may be encountered, in connection with meeting the needs of patients treated, including problems with regard to personnel. Qualifications High School Diploma or higher degree. Ability to secure a DOD security clearance; must not have been unfavorably removed from a government position. What we offer 401(k) Retirement Plan Personal and Family Sick Time 11 Company Paid Holidays Medical & Dependent Care Flexible Spending Accounts Group Short Term Disability Insurance Voluntary Life Insurance, Long Term Disability Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Position may be eligible for a discretionary variable incentive bonus Integrated Management Strategies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, pregnancy, status as a protected veteran, or any other protected characteristic as outlined by federal, state, or local laws. If you are an individual with a disability and would like to request a reasonable accommodation for the employment process, please email your request to View email address on click.appcast.io. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. The salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary rate for this position will be determined by a number of factors, including scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate, and other conditions of employment. #J-18808-Ljbffr