IT Technology Services Senior Specialist

SAP America, Inc. seeks an IT Technology Services Senior Specialist (multiple positions available) at our Newtown Square, PA location to act as primary contact for the customer regarding technology and cloud service delivery discussions. Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Analyze customer technical requirements and organize / co-ordinate experts from GCO Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership and detailed understanding of the customer landscape managed within GCO and understand interdependencies between systems. Support the Account team and the TechOps teams for execution of the service delivery plan and calendar. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical and operational reviews to measure the progress against defined Cloud architecture and roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, or SAP Professional Services. BASE SALARY RANGE: $127,525 to $216,128 per year COMP RANGE INCLUSIVE OF BASE SALARY & VARIABLE INCENTIVE TARGET: $144,500 to $245,600 per year WORK SCHEDULE: 40 hrs/wk - Hybrid Work Model. JOB REQUIREMENTS: 1. Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or related field of study and four (4) years of experience in the job offered or related occupation. 2. Experience must involve four (4) years in the following: 3. SAP Solution Design and Project Leadership including enterprise architecture, SAP implementations, SAP landscape architecture and capacity planning/sizing for HANA and S/4HANA; 4. SAP Basis core administration across NetWeaver and S/4HANA, including installation, configuration, transport management/ChaRM, Solution Manager monitoring, support packages/kernel maintenance, Linux administration, and security (PFCG/CUA/SSO); 5. Customer-facing SAP technical consulting with hands-on technical project management for SAP operations and implementations; 6. Executing SAP S/4HANA conversions and heterogeneous OS/DB migrations to HANA using SUM with DMO and Zero Downtime Option (ZDO) on-premises and cloud; 7. Architecting and operating SAP on hyperscalers (AWS, Azure, or GCP), including HANA high availability/scale-out, validated backup/disaster recovery meeting defined RPO/RTO, and cloud security/compliance involving network security design, IAM/SSO, encryption and key management; 8. End-to-end SAP/HANA performance monitoring and tuning across ABAP, HANA DB, OS, and storage layers; 9. SAP BTP hybrid integration and Clean Core extensibility, including data integration SLT and BODS; and 10. Administering non-HANA databases in SAP environments (Oracle/SQL Server/DB2-backups, performance, space management). 11. Position requires up to 20% domestic and international travel to various, unanticipated customer sites for implementations, onboarding, and business reviews QUALIFIED APPLICANTS: To apply for this position, please respond to Job ID REF2524F at Compensation Range Transparency : The annual base salary range for this position is $127,525 - $216,128. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $144,500 - $245,600. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: