Tier 1 Support Technician

Tier 1 Support Technician

Required Skills and Experience• High school diploma or GED preferred• 1+ year of Tier 1 support, desktop support, help desk, IT support, field services, or technical support experience• Reliability (most important qualification)• Coachable and able to take direction well• Strong attendance and punctuality• Basic troubleshooting and technology skills• Strong attention to detail• Experience following documented procedures• Reliable transportation

Nice to Have Skills and Experience• Healthcare experience• Device deployment experience• Hardware refresh projects• Asset management or inventory tracking• Hospital support experience• Biomedical experience• Experience supporting technology rollouts or upgrades

Job Description: The Tier 1 Support Technician will support Broward Health's IV Pump Certificate Upgrade Project. The team will be responsible for updating approximately 2,500 IV pumps across four Broward Health facilities. Because these devices cannot be updated remotely, each pump must be physically located, placed into maintenance mode, updated with a new certificate, validated, and returned to service. The first week of the engagement will be dedicated to training. Broward Health's team has already created detailed tip sheets and documentation, and technicians will receive hands-on guidance from Field Services and Willow support teams. This is a process-driven project where success is determined by reliability, coachability, and attention to detail rather than advanced technical knowledge. The goal is for each technician to complete approximately 60-70 pumps per day, with top performers potentially completing 70-100 daily once fully trained. Each pump takes 5-6 minutes each to complete.