Bilingual Medical Receptionist (Insurance Verification)

Employment Type: Full-Time (40 hours/week) Shift: EST/CST About the Role Our client is a growing U.S.-based healthcare practice seeking a detail-oriented, highly organized Medical Receptionist ( Insurance Verification & Front Desk Virtual Assistant) In this role, you will be the backbone of our front-desk operations. Your primary focus will be navigating the complexities of the U.S. health insurance system-independently verifying benefits, interpreting coverage, checking authorizations, and clearly explaining financial responsibilities to patients. If you are a proactive communicator who thrives in a fast-paced clinical support role, we want to hear from you! Key Responsibilities 1. Insurance Verification & Authorization Verify Eligibility: Check and confirm patient insurance eligibility and benefits prior to scheduled appointments. Explain Coverage: Clearly break down complex insurance terms (deductibles, copays, coinsurance, and out-of-pocket maximums) for patients. Prior Authorizations: Review, submit, and confirm authorization requirements to prevent claim denials. Specialty Claims: Process and manage specialized cases, including Medicare, Workers' Compensation, and No-Fault Motor Vehicle Accident (MVA) claims. 2. Front Desk & Patient Administration Patient Scheduling: Efficiently manage the clinic calendar, scheduling new and returning patient appointments. EHR Management: Input, update, and maintain highly accurate patient records and insurance documentation within our Electronic Health Record (EHR) system. Team Collaboration: Work closely with our clinical team to ensure seamless patient onboarding and accurate billing coordination. Required Qualifications & Experience U.S. Healthcare Experience: Minimum of 1-2 years of experience working directly with a U.S. doctor's office, physical therapy clinic, or chiropractic facility. Insurance Expertise: Deep, working knowledge of U.S. medical insurance terminology, including deductibles, copays, coinsurance, out-of-pocket limits, and prior authorization workflows. Specialty Case Knowledge: Direct experience handling Medicare, Workers' Compensation, and No-Fault/MVA cases. EHR Familiarity: Experience working with EHR/EMR platforms. Experience with Comprise Health is highly preferred , but a strong willingness and ability to learn the system quickly is required. Communication Skills: Exceptional English communication skills (both written and verbal) with a warm, professional, and empathetic tone when speaking to patients. Attention to Detail: Meticulous accuracy in data entry and patient record-keeping to minimize billing and scheduling errors. Technical & Home Office Requirements Reliable Internet: High-speed, stable internet connection (with a backup power/internet solution preferred). Workspace: A quiet, dedicated home office space free from background noise. Equipment: A modern, reliable computer/laptop and a high-quality USB headset with noise-canceling capabilities. What We Offer Consistent, stable full-time hours. A supportive, collaborative team environment. Weekly/bi-weekly payouts Opportunity to grow and develop your career in U.S. healthcare administration. SnappyCX