Unit Clerk - IOP/PHP

Job Description

Job Description

Join Us to Build Healing and Hope Together!

As leaders in children’s mental health and wellness, St. Louis Children’s and KVC Health Systems Youth Mental Health Care have partnered to create one of the nation’s most innovative and transformative youth mental health and wellness campuses. The partnership includes a 77-bed acute care hospital and outpatient programs. Located on the KVC Missouri Children’s Mental Wellness Campus conveniently located in Webster Groves, Missouri, the peaceful environment and broad continuum of care allow children and families to access the appropriate level of treatment throughout their healing experience. The new campus is slated to open in late 2026. Learn more at stlouischildrenskvc.org. Join us and be a part of this journey of healing and hope for thousands of children and teens. 

Job Summary



The Unit Clerk provides assistance for clinical and nursing staff in the outpatient department. The Unit Clerks are responsible for adhering to the Employee Manual, Operations Manual and organizational policies and procedures in completing job responsibilities.

Key Responsibilities

• Serve as the primary front-desk contact and welcoming first point of interaction for clients, families, visitors, and vendors.

• Complete daily client check-in and check-out procedures accurately, promptly, and confidentially.
• Answer, screen, and route incoming telephone calls, emails, and in-person inquiries in a professional and compassionate manner.
• Coordinate client paperwork, forms, releases, and other administrative documentation as needed while ensuring completeness and timely processing.
• Helps coordinate discharges with the clinical staff and case manager (print off discharge paperwork, enter discharge survey results, etc.).
• Collaborate with clinical and program staff to support smooth daily program operations and timely communication.
• Assist with client and family communications, including appointment reminders, program updates, and follow-up outreach as directed.
• Monitor and maintain the reception area, ensuring it is welcoming, orderly, and stocked with appropriate materials.
• Attends staff meeting as directed.
• Receive, sort, and distribute mail, deliveries, and faxes; maintain office and program supply inventories and submit orders as needed.
• Uphold professional boundaries, client confidentiality, and a respectful, trauma-informed service environment at all times.
• Attends and completes all required in-service training and course work on an annual basis per agency requirements.

Minimum Requirements

Education:

High school diploma or general education degree (GED) from an accredited high school.

Licensure/Certification:

Current Certified Nursing Aide or Certified Medication Aide preferred. Valid driver’s license and auto insurance required.

Experience:

• Strong customer service focus, excellent time management, organizational, oral and written communication skill. Must be proficient in Word, Excel, and email applications.
• Experience working with individuals with behavioral problems preferred.

Physical & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, or hear, and taste or smell. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit for intermittent amounts of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits & More

Employee benefits and culture fall under the KVC Health Systems umbrella. KVC is a family of private, nonprofit organizations that strengthen families, prevent child abuse and neglect, and help people achieve mental health wellness. Through our broad continuum of care, we are proud to be a national leader in mental health, child welfare, and health and human services transformation.

At KVC, we offer a positive, supportive workplace where each person can do work they love. In fact, we’re so proud of our culture that we see it as our top competitive advantage in the health and human services field. Based on the voice of our employees, KVC has an incredible 83 Work Wellbeing score on Indeed, a rating so high and rare that it places KVC among the top 1% of employers nationally. KVC was also named #15 on Glassdoor’s Best-Led Companies 2025 list, a recognition achieved entirely based on anonymous employee reviews. In addition to being mission-driven, we offer employees an unparalleled level of flexibility, wellbeing, learning, inclusion, recognition, and rewards.