Senior Account Manager

Senior Account Manager

What makes a great company? Is it the products it produces, its reputation, its culture? At Victorious, we know it's our people.

Our people-first ethos permeates every aspect of our company, from practicing radical integrity to empowering each other to do our best work. This approach attracts the sharpest minds in the industry and creates a culture that places empathy and kindness squarely in the middle of our commitment to rigorous methodologies. These values ennoble our team with a passion and loyalty that move us toward the long horizon of sustainable success — for our customers, and for us.

The Senior Account Manager plays a critical role in ensuring that Victorious customers achieve meaningful, measurable outcomes from their search-driven marketing campaigns. This role is responsible for driving customer satisfaction, renewal, and expansion by aligning cross-functional execution to business goals and ensuring that every deliverable contributes to the customer's success. Senior Account Managers act as trusted strategic partners, bringing clarity, consistency, and accountability to campaign execution. In this senior role, you'll also contribute to the health of the broader Account Management team by mentoring peers and helping improve internal processes that enable better, more scalable outcomes for customers.

Core Responsibilities

• Own a portfolio of high-priority customer accounts with responsibility for long-term retention, strategic expansion, and measurable performance outcomes aligned with the customer's goals.
• Serve as the primary strategic partner, ensuring every initiative is aligned with the customer's business goals, campaign KPIs, and broader success metrics.
• Translate customer goals into clear strategic roadmaps and action plans, ensuring the customer is clear about the work Victorious is providing while aligning internal teams around measurable outcomes using our methodology.
• Lead proactive, high-impact client interactions across regular touchpoints, performance updates, and QBRs that build trust and reinforce the value of our services.
• Effectively leverage SEO strategists to drive clarity and positioning of campaign performance and explain the impact of search landscape evolutions on their goals.
• Surface risks, identify opportunities, and escalate accounts to Account Directors when needed to proactively keep accounts on track and aligned with strategic objectives.
• Drive account growth by expanding stakeholder relationships, increasing service adoption, and initiating strategic conversations that lead to renewal and expansion.
• Foster strong internal collaboration across cross-functional account team members to ensure aligned, efficient execution, and a seamless customer experience.
• Mentor other Account Managers by modeling best-in-class account leadership, contributing to internal knowledge-sharing, and supporting continuous improvement across the team.

Skills, Knowledge, and Ability

• Ability to build trust and credibility with executive-level stakeholders by communicating strategy, performance, and value with clarity and confidence.
• Skilled in customer relationship management, including managing complex accounts, navigating competing priorities, and driving long-term satisfaction and retention.
• Ability to synthesize and translate customer goals into strategic plans, aligning internal teams and deliverables to measurable outcomes.
• Strong understanding of search marketing fundamentals, with the ability to contextualize strategy and performance for customers.
• Knowledge of reporting tools and fluency in navigating them, including Looker Studio, Google Analytics, CRM data, and Google Search Console, to surface insights and guide strategic conversations.
• Ability to lead and influence cross-functional collaboration, fostering alignment and accountability across internal teams.
• Skilled in proactive risk and opportunity management, with sound judgment on when to escalate or intervene to keep accounts healthy.
• Strong written and verbal communication skills, with an emphasis on clarity, strategic framing, and customer-centric positioning.
• Ability to mentor and elevate peers, contributing to a high-performing, team-oriented culture through coaching and process improvement.
• Adaptable and solution-oriented mindset, capable of navigating evolving customer needs, industry shifts, and internal changes with resilience and focus.

What Success Looks Like

• Customers consistently understand the value of services and feel supported in achieving their goals.
• Cross-functional account teams are aligned and executing efficiently.
• Accounts are retained and expanded through proactive and strategic partnerships.
• The broader Account Management team benefits from your leadership and example.

KPIs

• NRR for assigned client portfolio
• Expansion revenue
• Customer satisfaction

You will love working here and thrive if…

• You are self-motivated. You don't need to be tightly managed to be successful, yet you understand the importance of following processes and communication. You don't need to be fired up; you're self-motivated by an inner drive to produce the best results and to be part of creating something great.
• You give a sh*t about your work. You believe in the inherent value of work and your role in helping a team succeed. You hate cynicism and are always looking to become a better version of yourself. Ego isn't an issue for you because you know feedback is the fastest way to improve.
• You demonstrate radical integrity. You take your responsibilities seriously, even if they're difficult or uncomfortable. You do what you say you'll do and you're always honest. Coworkers can rely on you to deliver and management never worries about your work ethic.

Here are the awesome benefits we offer:

• Excellent Medical / Dental / Vision / Life / LTD Insurance
• 401(k)/Roth Retirement Plan & Company Match
• 100% Remote Work Environment
• Unlimited Paid Time Off
• Company-Paid Holidays + Wellness Days
• Company-provided work equipment
• Monthly Remote Work Stipend

A little bit about us…

Victorious is no ordinary marketing agency. We are redefining the role SEO plays in building a thriving business, and our core belief informs everything we do. If we stay true to the best interests of our customers and the members of our team, we will all succeed.

To learn more about us, please visit our website at victorious.com