Bike Department Lead & WOW Customer Service

Reports to: Lead, Manager, Senior Manager, Assistant General Manager, and General Manager. Supervises: Assigned Department Staff. Compensation: $17.00 - $24, non-exempt position. Specific starting wages are dependent on location and experience. What you'll do A Bike Slales Staffer knows their zone/department inside and out, needs little supervision from management, and desires to maintain the Sports Basement brand with their leadership skills. You work directly with the Lead and Management team to ensure the day-to-day operations and expectations of their zone/department are being met. You are a positive leader who contributes to the overall morale of the store, and you continuously work to uplift staff in their zone. You assist with the day-to-day management of the zone/department by ensuring daily task lists are completed, delegating roles to staffers in their zone/department, and following through on projects. You provide WOW customer service and are a role model for fellow staffers. You understand what makes Sports Basement awesome and unique. You typically do not have staff to oversee, but will step up as needed to ensure the work gets done, and will work primarily on the sales floor in their assigned zone/department. If you love talking about outdoor gear, this is the position for you! From introducing beginners to a new sport or hobby to trading insider tips with experts, you'll get to talk to a huge range of customers about the gear and adventures you love the most. Apply Core Values Implement company core values, policies, procedures, and safety measures. Demonstrate the SB value “OK is not OK” in all aspects of your role. Demonstrate good judgment in all situations. Hustle throughout your shift in a fast-paced environment. Remain positive in challenging situations and offer creative solutions to problems. Customer Service Train SB staff when needed to utilize SB tools to create WOW experiences. Expert in home zone/department and proficient in one other department to provide excellent on-the-spot customer service. Your Manager or General Manager can require you to be a POS Level 4 as a part of your Senior Staffer requirements. Learn to implement SB's Security Policy. Product Management Id entify merch priorities for their zone/department and work with their lead and manager to create a daily plan of action. Work with their Supervising Manager to learn and understand department goals, maintain cleanliness & organization within the zone/department. Collaborate with the merchandising team to create awesome department/zone displays. Work with department staff and Merchandising Team, to ensure all incoming product is merchandised efficiently, effectively, and safely. Work with the buying team on product feedback. Staff Experience & Development Maintain open communication; zone/department staff find you approachable and are comfortable coming to you with questions, concerns or issues. Actively participate in zone/department trainings and clinics. The point person for training zone/department staff when needed. Business Experience Stay up-to-date with all company information and quickly implement department initiatives. Remain aware of daily goals and keep track of store performance against set goals. Work with their manager to complete daily operations in the assigned zone/department. Actively seek out improvement opportunities for your assigned zone/department. Remain proactive and understand how to prioritize daily workload. Assists to delegate and give clear instructions to store staff with oversight of the department manager; works efficiently with staff to complete daily tasks. Effectively communicate both written and verbally. Understand the charm of Sports Basement, and create a positive and fun vibe that elevates the customer and staff experience. Qualifications Previous retail or industry bike experience preferred. Passionate sports or outdoor enthusiast is a plus . Ability to create a WOW experience for every customer. Strong verbal and written communication with customers and staff. Basic computer skills Flexibility and adaptability as your role may change day to day. Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift. Maintain a clean and safe work environment Time management skills and problem-solving skills Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms). Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas). About Sports Basement Since 1998, Sports Basement has been more than a sporting goods store - we're a community hub offering the best brands at Basement prices, with giving back baked into our DNA. What started as a weekend-only shop in a San Francisco warehouse has grown into multiple fully stocked Bay Area locations, several newly opened Southern California stores, in-house snow and bike shops, a thriving rentals program, and a robust ecommerce website at sportsbasement.com . We've come a long way, and we couldn't be prouder of the company we've become. Our Mission We're here to help our communities shine a little brighter, live a little greener, and make the outdoors more fun and accessible for everyone. Because your gear is more than just stuff, and we're more than just a store. Our Core Values A lot of companies say they care about customers, community, and the environment. We do too - but what sets us apart is how we actually live those values every day. A few principles that guide us: Economical vs. Extravagant Proximity vs Productivity O.K. is not O.K. Creativity before efficiency Autonomy before rules YES! vs. NO Safety before speed Sports Basement offers competitive wages with real opportunities for advancement. Starting pay varies by location and experience - but the perks go well beyond the paycheck: Full health, dental, and vision coverage (full-time staff) Profit-sharing bonus pool 40% off our already low prices — for life (after 2,000 hours worked) A fully stocked kitchen with free breakfast, lunch, and/or dinner A free flight for every year-equivalent of hours worked Free skiing, camping, and biking trips through our Out of the Basement program Free use of rental gear 40% reimbursement on out-of-pocket costs for individual sports activities #J-18808-Ljbffr Sports Basement