General Manager - Retail Operations

Job Description

Job Description

Job Title: Retail General Manager

Location: Dubuque, Iowa (On-Site)

Job Type: Full-Time

Compensation: $85,000 – $150,000 base salary per year + Performance Bonuses + Relocation Assistance Available

______________________________________________________

Position Overview

We are seeking an active, hands-on General Manager – Retail & Operations for a growing home improvement and furniture retailer in Dubuque, Iowa.

Our client is seeking an operationally sound leader who enjoys being active on the sales floor, developing staff, and building localized marketing initiatives to drive store success. This role is ideal for a collaborative leader who thrives in a team-centered environment and values full ownership of store performance, from customer experience to bottom-line profitability.

______________________________________________________

Key Responsibilities

Sales & Team Leadership

• Foster store revenue growth by implementing collaborative sales strategies.
• Maintain a supportive, energetic presence on the showroom floor to assist team members with high-ticket transactions.
• Support hiring process, onboard, and coach a performance-driven sales team to help them achieve their individual and collective goals.
• Establish clear daily goals, performance expectations, and structured customer follow-up processes.
• Regularly assess team performance to identify training opportunities and support staff development.

Marketing & Community Engagement

• Coordinate local digital marketing efforts across Facebook and other relevant social platforms.
• Design and launch weekend promotions, store events, and community initiatives to increase foot traffic.
• Monitor marketing performance and lead conversion rates to ensure a strong return on investment.
• Utilize online platforms like Facebook Marketplace to help the team expand their inbound lead opportunities.

Store Operations & Profitability Awareness

• Maintain consistent awareness of payroll expenses, gross margins, and P&L targets to ensure daily sales activities drive optimal store profitability.
• Assist with coordination of delivery logistics to ensure customer satisfaction and efficient fulfillment.
• Manage day-to-day operations, including inventory control, merchandising, and customer service.
• Resolve escalated customer service issues and build new revenue channels within the retail operation.

______________________________________________________

Required Qualifications

• Experience: 5+ years of retail or sales management experience, ideally within high-volume or high-ticket retail environments (e.g., furniture, appliances, mattresses, automotive).
• Team Management: Experience with hiring, training, and managing commission-based or performance-driven sales teams.
• Sales Execution: Experience working on the sales floor to close deals and build customer traffic.
• Marketing: Background coordinating local store promotions and running social media or digital ad campaigns.
• Financial Awareness: Familiarity with how retail metrics, labor costs, and product margins influence store profit.
• Schedule: Ability to work standard retail shifts, including evening and weekend hours.
• Location: Must live in or be willing to relocate to Dubuque, Iowa for an on-site role.

______________________________________________________

Compensation & Benefits



• Base Salary: $85,000 – $150,000 base salary per year, structure determined by depth of experience.
• Additional Incentives: Performance-based bonuses paid on top of the base salary, tied directly to store milestones and growth.
• Relocation assistance program for qualified out-of-market talent.
• Potential advancement into multi-location leadership as the company expands.
• Comprehensive benefits package including Health, Dental, Vision, 401(k), FSA, Paid Time Off (PTO), Parental Leave, and an Employee Discount.