Senior Manager, IT Enterprise Applications, Digital Workplace

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf The Senior Manager, IT Enterprise Applications, Digital Workplace is responsible for how technology works and feels for Jamf employees. This leader connects enterprise systems into a cohesive, scalable foundation that supports productivity and cross-team collaboration. You will own the roadmap, architecture, lifecycle management, and day-to-day operations of Jamf's Service & Knowledge Management and Employee Experience platforms (currently ServiceNow and Atlassian), with the opportunity to take on additional digital workplace platforms over time. You will build and develop a team of platform administrators, developers, and technical architects, and partner with the Senior Director of Enterprise Applications on long-term platform strategy while holding decision-making authority over execution, vendor relationships, and cross-domain escalations. What you can expect to do in this role: - Owns the technical roadmap, governance model, and architecture for Service & Knowledge Management and Employee Experience platforms (e.

g. , ServiceNow, Atlassian), reducing friction and modernizing how employees get work done - Leads, coaches, and develops a team of platform administrators, developers, and technical architects, including performance management, staffing, and career growth, in alignment with Enterprise Applications goals - Directs platform delivery, including planning, prioritizing, and releasing new functionality and enhancements across managed systems - Leads platform governance and steering committees, aligning stakeholders across departments on priorities, changes, and roadmap decisions - Serves as the technical escalation point for critical service disruptions, resolving cross-domain, vendor, and competing stakeholder issues, and escalating to the Senior Director when an issue carries significant business or budget impact - Manages vendor relationships, licensing, contracts, and budget for managed domains, tracking utilization, forecasting spend, and communicating ROI to optimize cost and prevent SaaS sprawl - Partners with IT, Security, and business stakeholders to architect and govern integrations and automated workflows across platforms and workplace systems (e. g. , IDP, HRIS, collaboration tooling, AI tooling), and advises departments on platform capabilities for new systems and major process changes - Leads evaluation and rollout of AI-powered platform capabilities (e. g. , ServiceNow Now Assist, Atlassian Rovo, Microsoft Copilot), and uses AI tools to automate manual work and improve team efficiency What we are looking for: - 8+ years of experience delivering and managing enterprise applications and collaboration platforms in a complex, cross-functional IT environment (required) - 5+ years of experience coordinating work across internal teams and external vendors, including managing SaaS budgets, contracts, and license negotiations with a focus on cost optimization and sprawl prevention (required) - 3+ years in a formal people-management role, including hiring, performance management, and team development (required) - Deep platform architecture experience, with hands-on configuration and administration background, in ServiceNow (e. g. , ITSM, ITOM, ESM) or Atlassian (e. g.