Customer quality Manger

Dongguan Aohai Technology Co., Ltd.

Abroad

Bachelor degree or above, major in electronics, computer or related;
PCBA industry work experience, Filipino, good English communication skills;
Skilled use of 8D, 5why, QC seven techniques and other tools;
Strong overall promotion ability and communication and coordination ability;
Good problem analysis and insight to identify risks in the process and drive improvement. 1、one Customer quality management, finding problems, sorting out problems, tracking and solving problems, quick response, analysis of after-sales product quality problems and form reports.

Tracing business processes from delivery results, establishing a data monitoring system, ensuring accurate measurement of process efficiency and delivery results and realizing data interlock, mining business problems from data and promoting business improvement.
Build online problem handling process, complete and accurate insight into business problems and systematically drive business improvement to continuously enhance customer experience.
Responsible for handling customer quality events such as customer complaints/feedback/returns, formulating overall corrective and preventive improvement measures, tracking the implementation and verifying until the problem is closed.

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Vacancy posted more than 2 months ago

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