Collections Specialist

Job Description

Job Description

Hiring for a Contract to Hire - Paralegal/Collections Specialist - Monday - Friday from 9:00 - 5:30

Position Summary

The Collections Specialist is responsible for managing delinquent accounts that have been placed for legal review or legal collections. This role involves contacting debtors, negotiating payment arrangements, maintaining accurate account documentation, and coordinating with attorneys, courts, and internal stakeholders to support the collection and recovery process. The Legal Collector must ensure compliance with all applicable federal, state, and local regulations while delivering professional customer service.

Key Responsibilities

• Review delinquent accounts and determine appropriate legal collection strategies.
• Contact consumers, businesses, attorneys, and third parties regarding outstanding balances.
• Negotiate settlements, payment plans, and account resolutions within established guidelines.
• Prepare and maintain documentation required for legal proceedings and account litigation.
• Coordinate with attorneys, law firms, and court personnel on pending legal accounts.
• Monitor court dates, judgments, garnishments, liens, and other legal collection activities.
• Update account records accurately and maintain detailed notes of all communications.
• Research debtor information, including employment, assets, and contact information when permitted by law.
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and other applicable regulations.
• Respond to consumer disputes, validation requests, and legal correspondence.
• Meet or exceed established collection, recovery, and productivity goals.
• Prepare reports and provide status updates on legal inventory and recovery efforts.

Required Qualifications

• High school diploma or GED required.
• Minimum of 1–3 years of collections, legal collections, accounts receivable, or related experience.
• Must have eCourts experience
• Working knowledge of FDCPA, FCRA, bankruptcy laws, and other collection regulations.
• Strong negotiation, communication, and conflict-resolution skills.
• Ability to handle sensitive and confidential information professionally.
• Proficiency in Microsoft Office Suite and collection management systems.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple accounts and deadlines in a fast-paced environment.

Key Competencies

• Negotiation and persuasion
• Legal and regulatory compliance
• Problem-solving and critical thinking
• Customer service and professionalism
• Time management and organization
• Attention to detail
• Written and verbal communication