Supervisor, Inside Sales - Final Control Valves

Puffer-Sweiven Sales Manager

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties: As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Pressure Management
• Isolation Valves & Actuation
• Control Valves & Regulators
• Process Control & Safety Systems
• Oil & Gas Automation fiscal custody metering, controls, and SCADA
• Reliability Solutions & Services
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties and Responsibilities

• Supervise, develop, and train sales skills through weekly meetings and one-on-one coaching for Technical Account Specialists and Sales Assistants. Train and coach personnel to achieve high performance.
• Manage Customer Service activities through strong communication with all involved parties, including Sales, Principles, and Customers to ensure customer satisfaction through pre-award, award and post-award activities.
• Customer Service management to include direct supervision of staff, maintain consistency and accuracy of orders, adhere to timeliness of quotations.
• Recommend and maintain work process procedures to ensure superior customer service. Monitor procedures to ensure on-time delivery and customer satisfaction. Analyze sales experiences and successes from one account or event and recommend best practices.
• Improve and maintain work process procedures for valued customer integration. Develop corrective action for long term fixes.
• Manage, develop, and train sales skills through weekly meetings and one-on-one coaching. Author and conduct annual performance reviews.
• Participate in strategic and tactical planning with individual Account Sales Team.
• Effectively interview, hire, retain, and train inside sales employees. Coordinate technical and product marketing training, as needed for Inside Sales support staff.
• Analyze sales experiences and successes from one account or event and leverage best practices.
• Assist in the development and implementation of strategic sales plans to accommodate corporate goals.
• May assist in preparing periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion, personnel production, resource allocations, sales volume ratio to resource.
• Review and monitor client and market behavior to determine what resources and/or tools can be used to create quantified value for our customer.
• Assist Account Managers in pursuit of orders. Assist Inside Sales Reps in troubleshooting orders that require special handling. May act as a resource in resolving customer issues brought to the Department by utilizing excellent Company process knowledge and strong skills in negotiating and selling.
• May meet with key customers, assisting outside sales with maintaining relationships and negotiating deals. May deliver sales presentations to key clients in coordination with account sales.

Qualifications

• BS/BA degree and five plus years' sales experience, or a combination of education and experience.
• Knowledge of products and services represented to the industries we serve including but not limited to control valves, regulators, isolation valves, actuators, relief valves, rupture discs, and measurement solutions.
• Good level of PC proficiency including MS Office products

Competencies

• Solid leadership skills that exhibit confidence in self and others; inspires and motivator.
• Demonstrates strong self-management skills to include a high degree of professionalism, planning (the ability to organize and manage multiple priorities), and sound judgement; Strong display of initiative and innovation.
• Ability to manage multiple tasks while maintaining organization, consistency, and accuracy within the order process.
• Excellent communication and personal skills as well as PC proficiency.
• Excellent organizational skills.
• Previous exhibition of leadership skills.
• Exhibits self-confidence and independent thinking.
• Ability to strategize and tactfully plan and perform in multi-dimensional environment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.