Hospitality Ambassador

\"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment\". Job Title: Hospitality Ambassador Duration: 12 Months Pay rate: $33/hr On W2 AI Work Conditions Fully onsite (5 days/week) – South San Francisco Shift options: 7:00 AM – 4:00 PM 8:00 AM – 5:00 PM Mandatory: Bi-weekly Thursday meetings (until ~6:30 PM) Team meetings + safety certification (within 6 months) 12-month commitment required No relocation or remote option Interview Process: 1. Phone interview; 2. In-person interview. Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners). Core Responsibilities: Front Desk / Lobby Operations Serve as the main point of contact for employees and visitors Provide high-level, professional service with a “heart for service” mindset Handle inquiries, requests, and issues promptly and gracefully Security & Access Management Partner closely with Security to protect people and assets Manage visitor check-in, badge assignment, and host notifications Ensure strict adherence to access protocols and confidentiality Guest & Service Coordination Support: Special requests and VIP interactions Call center support (phone inquiries) Program & Operations Support Manage programs like: Parking placards Lobby amenities Support multiple lobbies (flex/rover coverage as needed) Logistics & Additional Duties Support Express delivery service (document handling/distribution) Maintain lobby supplies Assist with projects and process improvements Exceptional customer service / hospitality mindset Strong communication & interpersonal skills Ability to handle sensitive/confidential information with discretion Adaptability + multitasking in fast-paced environments Problem-solving / solution-oriented thinking Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.) Qualifications Bachelor’s degree (any field) 3–4+ years' experience in: Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.) Strong proficiency in: MS Office + Google Suite Ability to learn new systems (visitor mgmt, call center tools) Valid CA driver’s license Mandatory: Bi-weekly Thursday meetings (until ~6:30 PM) Team meetings + safety certification (within 6 months) ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. #J-18808-Ljbffr