Hospitality Ambassador / Front Desk
BCForward
Job Description
Job Description
BCforward is currently seeking highly motivated Hospitality Ambassador / Front Desk in South San Francisco, CA 94080
Position Title: Hospitality Ambassador
Location: South San Francisco, CA 94080
Shift: 7:00 AM – 4:00 PM / 8:00 AM – 5:00 PM
Job Description:
Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).
Core Responsibilities
- Front Desk / Lobby Operations
- Serve as the main point of contact for employees and visitors
- Provide high-level, professional service with a “heart for service” mindset ○ Handle inquiries, requests, and issues promptly and gracefully
Security & Access Management
- Partner closely with Security to protect people and assets
- Manage visitor check-in, badge assignment, and host notifications
- Ensure strict adherence to access protocols and confidentiality
- Guest & Service Coordination
Support :
- Vendor deliveries (packages, catering, personal items)
- Special requests and VIP interactions
- Call center support (phone inquiries)
- Program & Operations Support
Manage programs like:
- Parking placards
- Clipper Cards / transportation
- Lobby amenities
- Support multiple lobbies (flex/rover coverage as needed)
Logistics & Additional Duties
- Support GN Express delivery service (document handling/distribution)
- Maintain lobby supplies
- Assist with projects and process improvements
Key Competencies
- Exceptional customer service / hospitality mindset
- Strong communication & interpersonal skills
- Ability to handle sensitive/confidential information with discretion
- Adaptability + multitasking in fast-paced environments
- Problem-solving / solution-oriented thinking
- Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
- Continuous improvement mindset
Qualifications
- Bachelor’s degree (any field)
- 3–4+ years’ experience in: Corporate hospitality OR ○ High-end service (luxury hotel, retail, concierge, etc.)
Strong proficiency in:
- MS Office + Google Suite
- Ability to learn new systems (visitor mgmt, call center tools)
- Valid CA driver’s license
Mandatory :
- Bi-weekly Thursday meetings (until ~6:30 PM)
- Team meetings + safety certification (within 6 months)
- 12-month commitment required
- No relocation or remote option
BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.
Company Description
BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.
Vacancy posted a month ago
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