Hospitality Ambassador

Support Vendor deliveries (packages, catering, personal items) Title Hospitality Ambassador Description Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners). Core Responsibilities Front Desk / Lobby Operations Serve as the main point of contact for employees and visitors Provide high-level, professional service with a heart for service mindset Handle inquiries, requests, and issues promptly and gracefully Security & Access Management Partner closely with Security to protect people and assets Manage visitor check-in, badge assignment, and host notifications Ensure strict adherence to access protocols and confidentiality Guest & Service Coordination Support Vendor deliveries (packages, catering, personal items) Special requests and VIP interactions Call center support (phone inquiries) Program & Operations Support Manage Programs Like Parking placards Clipper Cards / transportation Lobby amenities Support multiple lobbies (flex/rover coverage as needed) Logistics & Additional Duties Support gnExpress delivery service (document handling/distribution) Maintain lobby supplies Assist with projects and process improvements Key Competencies Exceptional customer service / hospitality mindset Strong communication & interpersonal skills Ability to handle sensitive/confidential information with discretion Adaptability + multitasking in fast-paced environments Problem-solving / solution-oriented thinking Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.) Continuous improvement mindset Qualifications Bachelors degree (any field) 3-4+ years experience in: Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.) Strong Proficiency In MS Office + Google Suite Ability to learn new systems (visitor mgmt, call center tools) Valid CA drivers license Work Conditions Fully onsite (5 days/week) - South San Francisco Shift Options 7:00 AM - 4:00 PM 8:00 AM - 5:00 PM Mandatory Bi-weekly Thursday meetings (until ~6:30 PM) Team meetings + safety certification (within 6 months) 12-month commitment required No relocation or remote option #J-18808-Ljbffr