Individual Giving Manager

Job Description

Job Description

Company Description 
Metanoia is an established leader in asset-based community development in the Charleston region. We seek to support the development of a community that enjoys a sense of belonging, where we uphold each other, and where we find comfort in shared life experiences. We do this by seeking out and honing the unique assets that exist within the community. We listen to each other’s needs, helping to shape next-generation leaders, building affordable housing, and facilitating greater job opportunities.

Why work for Metanoia? We believe everyone has the inherent right to live well, in the places they love and call home. But like too many other historically marginalized communities, the assets within it — including its people, places and partnerships — are often undervalued or even unrecognized. Over time, this can create a sense of diminished possibilities. Metanoia is here to help reverse this trend by seeking out the unique assets that exist within the community and building on those strengths. When we invest in each other in this way, we can open hearts and minds to all that’s possible, inspiring a belief that we can all live in this place, and live well.

Job Summary
The Individual Giving Manager will report to the Director of Strategic Philanthropy and will build and deepen meaningful relationships with individual donors and prospective supporters who help sustain Metanoia’s work. This individual will create thoughtful, consistent, and personalized opportunities for donors to feel connected not only to an organization, but also to a community Metanoia walks alongside in the Chicora and surrounding historically Black neighborhoods. 

This is a relationship-centered fundraising role for someone who understands that generosity grows through trust, listening, consistency, and authentic human connection. In a time when philanthropy can easily become automated, transactional, and impersonal, the Individual Giving Manager will help Metanoia take a different approach, create and build donor relationships that are personal, grounded in authentic connection to the organization, and meaningful. 

The Individual Giving Manager will lead Metanoia’s individual giving efforts through intentional stewardship, year-round engagement, personalized outreach and relationship building. This individual will help donors understand the impact of their giving, strengthen donor retention and recurring giving, welcome new supporters into deeper connection with the organization, and create pathways for donors to stay engaged over time. 

The ideal candidate will be a strong relationship builder who can translate Metanoia’s mission, values, and strategic priorities into donor experiences that reflect the organization’s deeply relational approach to community development — one rooted in listening constantly, walking with families, building on strengths, releasing brilliance, and rejecting barriers.

Core Responsibilities

Individual Giving, Donor Relations & Stewardship

• Lead Metanoia’s individual giving efforts and manage relationships with current and prospective donors.
• Build and steward a portfolio of donors through personalized outreach, meetings, follow-up, and meaningful engagement. 
• Develop year-round strategies to strengthen donor retention, renewal, recurring giving, and long-term engagement.
• Welcome new donors and create meaningful opportunities for supporters to deepen their connection and philanthropic interest to Metanoia's work in housing stability, intergenerational education, economic power and the communities it serves.
• Create personalized stewardship experiences, including calls, emails, impact updates, invitations, neighborhood visits, and donor gatherings. 
• Connect donors’ interests and values to Metanoia’s mission, programs, and community impact. 

Stewardship, Engagement, and Donor Experience 

• Partner with Communicartions colleagues to develop donor-facing communications, appeals, impact stories, stewardship messages, and engagement opportunities that are warm, clear, mission aligned, and grounded in relationship.
• Communicate Metanoia’s mission and impact in ways that are authentic, compelling, respectful, and grounded in community. 
• Create opportunities for donors to engage beyond financial support through events, volunteerism, community experiences, and other meaningful connections.

Data, Systems, and Reporting

• Maintain accurate constituent records, donor activity, gift information, engagement activity, and stewardship plans within the CRM. 
• Use donor data and giving history to inform personalized outreach and fundraising strategies. 
• Track and report on key individual giving, retention, recurring giving, and engagement metrics. 
• Support systems and processes that strengthen donor stewardship and fundraising effectiveness.

Qualifications

• Bachelor’s degree preferred; or minimum of 5 years of experience in individual giving, annual giving, donor engagement, development, nonprofit fundraising, or a related field.
• Demonstrated success building and stewarding donor relationships that lead to retention, renewal, and increased giving over time.
• Experience managing donor communications, stewardship systems, and relationship-based fundraising efforts.
• Experience using CRM or donor database systems to track fundraising and donor activity, manage donor records, and support fundraising strategy.
• Strong written and verbal communication skills, with the ability to communicate impact in a compelling, respectful, and donor-centered manner.
• Strong organizational and time management skills and attention to detail, with the ability to manage multiple relationships, priorities, and deadlines.
• Ability to work collaboratively across teams and contribute to a mission-driven, relational centered workplace culture.
• Experience working in a community-based nonprofit or mission-driven organization.
• Experience supporting recurring giving programs, donor retention strategies and long-term donor engagement.
• Familiarity with strengths-based, equity-centered, and community-rooted approaches to fundraising.
• Experience creating and delivering personalized stewardship experiences for donors across a range of giving levels.
• Comfort representing an organization and building relationships in one-on-one donor settings, small group gatherings, and community engagement opportunities  
• Perform other duties as assigned.

Core Competencies

• Relationship Building & Stewardship: Builds trust and meaningful relationships with donors, colleagues, and community partners through authenticity, responsiveness, and consistency. 
• Communication & Storytelling: Communicates Metanoia’s mission, values, and impact clearly, compellingly, and respectfully. 
• Organization, Flexibility & Follow-Through. Effectively manages multiple relationships, priorities, and deadlines with care, discipline, and attention to detail. Demonstrates the ability to adapt and pivot as development priorities evolve while maintaining quality, follow-through, and progress across multiple, seasonally dependent workstreams.  
• Data & Strategic Thinking: Uses donor information, giving patterns, and engagement data to inform fundraising and stewardship strategies. 
• Mission Alignment & Collaboration: Builds strong relationships through empathy, curiosity, active listening, and sound judgment. Works collaboratively across departments, contributes positively to shared goals and team culture, and demonstrates a strong commitment to Metanoia’s community-rooted mission and values. 

• Benefits
• Paid Holidays
• Paid Vacation
• Health Benefits