Customer Experience Specialist

Job Description Job Description Job Title: Customer Experience Specialist
Employment Type: Full-Time, 40 hours/week
Reports to: Client Experience Manager
FLSA Status: Non-Exempt
Position Type: In-Person
Who We Are
SurgeU is a mission-driven parent company overseeing a family of brands, including Life Surge, focused on faith-based business education and empowerment. One of the fastest-growing organizations in the country, Life Surge/SurgeU exists to inspire, train, and equip people to build their personal impact in ways that glorify God. By producing 30+ annual events and providing financial education to thousands around the nation, we do just that.
We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!
As a Customer Experience Specialist, you will work with all of our marketing and promotional efforts to drive attendance at Life Surge/SurgeU. This team employs several ticket selling strategies from developing Life Surge/SurgeU ambassadors from existing ticket buyers to group tickets sales. Our CES team also handles customer service inquiries and in-bound communication.
Key Responsibilities
Provide excellent support to customers through phone, text, and email.
Answer questions, resolve concerns, and guide guests through event details with professionalism.
Manage a daily dashboard of warm leads, balancing service with outreach.
Outbound and Inbound calls, texts and emails to convert sales to upsells and group sales.
Retain customers and confirm customer attendance by initiating 100+ outbound calls daily to engage leads and confirm attendance.
Meet or exceed daily call goals, conversion metrics, and customer satisfaction standards.
Qualifications
Highschool diploma or equivalent
Minimum of 1 year experience in in contact center, telesales or customer service.
Excellent verbal and written communication skills.
Strong, pleasant, and effective phone presence.
Self-motivated, self-managed, and driven by performance.
Ability to effectively multitask while keeping a positive attitude.
Organized and focused, yet with a “whatever needs done” for the organization mentality.
Comfortable working occasional evenings and weekends in alignment with event schedules.
Culture & Growth at Life Surge
At Life Surge, we believe every interaction is an opportunity to serve. Our culture combines hospitality with impact, where we celebrate wins together and invest in your growth. If you’re energized by helping people, skilled at making conversations feel natural, and motivated by both service and results, this is the role for you.
Job Benefits
Health, Dental, Vision, Life Insurance, Paid Holidays, and PTO.
A fun, entrepreneurial, and mission-driven work environment.
Clear advancement pathways for top performers (sales, leadership, marketing, and operations).
A culture that celebrates achievement, rewards discipline and recognizes star performers.
Life Surge/SurgeU is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.