Workplace Experience Coordinator

Workplace Experience Coordinator

The Opportunity

Do you take pride in keeping things organized, accurate, and moving? At M3, our Workplace Experience Coordinator is the heartbeat of our mailroom operations — and more. In this role, you'll own the full lifecycle of mail processing across the organization, from scanning and routing incoming paper mail to managing electronic mail through carrier portals. Beyond the mailroom, you'll also support the day-to-day operations of our offices, helping create a workplace where our team members can do their best work. If you're detail-oriented, service-minded, and ready to make a real impact from day one, this role is for you.

How You Will Make an Impact

• Serve as the primary owner of all mailroom operations, ensuring mail is processed and packages are routed accurately and efficiently every day across office locations.
• Download and manage electronic mail from carrier portals, and actively work to automate the electronic mail process with Carrier partners and IVANs.
• Identify and implement process improvements to reduce time spent on mail handling and increase overall efficiency.
• Manage and maintain supply inventory, including evaluating suppliers and products on an annual basis to ensure cost-effectiveness.
• Triage day-to-day building and maintenance requests, ensuring a high level of service for all internal customers.
• Support travel coordination efforts, including working with hotels, Enterprise, Concur, and Fox Travel to ensure smooth employee travel experiences.
• Assist with fleet vehicle maintenance tracking and employee support as needed.
• Help build a workplace culture that attracts and retains talent through exceptional internal experiences.
• Assist with setup for internal and external meetings and events as directed.

What You Will Need to Succeed

• Associate's degree or equivalent combination of education and experience required.
• Minimum of 3–5 years of administrative, clerical, or mailroom experience.
• Strong organizational skills with the ability to manage multiple priorities efficiently.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Comfort working in a hands-on, physical role — including sorting, lifting, and moving mail and packages.
• Valid driver's license and compliance with M3's motor vehicle safety policy.
• Ability to work on-site during office hours of 8:00 AM – 4:30 PM, Monday–Friday.
• Ability to lift up to 25 pounds and travel to regional offices for day trips as needed (less than 5% of time).

Join Us

Your role at M3 won't be about the boundaries presented in a job description – it's about the possibilities that you can envision once you walk through the doors on your first day. We're looking for people ready to take control of their career and excited to make a real impact with their position.

Who We Are

As an insurance broker, M3 helps you manage risk, purchase insurance, and provide benefits to your employees. We partner with clients on everything from property & casualty and employee benefits to personal lines, executive benefits, and employer-sponsored retirement plans. And, we're privately owned and independent which means we're doing what's best for our clients – not what's best for Wall Street or private equity.

What Draws People to M3

• Autonomy— Being able to work towards a common goal, but how you get there is an open book.
• Immediate Impact— Every M3er can make an impact, from day one in any role.
• Powered by Team— Be a part of a close-knit group of team members with whom you build trust and share responsibility.
• People— Every M3er is unique in their own way, M3 is a collection of unique achievers.

At M3 Insurance experience the best of both worlds with our dynamic flexible work environment. Enjoy the flexibility to work remotely every so often while still fostering collaboration and innovation in our office spaces. We prioritize work-life balance and empower our employees to thrive in a supportive and inclusive atmosphere.

Benefits as an M3er

Joining the M3 team means gaining access to a host of exceptional benefits and perks. Our benefits package is continuously evolving to cater to the needs of our team members. From flexible time-off and paid parental leave to employee appreciation events and volunteering opportunities, we prioritize the well-being and satisfaction of our employees. Additionally, our profit-sharing program ensures that every member of our team shares in the success of our organization. These enticing benefits showcase our commitment to nurturing and retaining top talent within our organization.

Diversity, Equity & Inclusion

M3 is building a culture focused on learning and progression, where M3ers are empowered by education, inclusive conversations, and real action that supports the future we envision.

Equal Employment Opportunity

M3 is committed to providing equal employment opportunity for all qualified individuals regardless of their age, sex, color, race, creed, national origin or ancestry, religion, marital status, military status, sexual orientation, disability/handicap, family responsibilities, non-relevant arrest or conviction records, or any other basis protected by law. In addition, we are committed to fully observing all relevant non-discrimination laws, including those regarding veterans' status, and will make reasonable accommodations for otherwise qualified individuals as appropriate.

This commitment is reflected in all M3's practices and policies regarding hiring, training, promotions, transfers, rates of pay, and layoff, as well as in all forms of compensation, granting leaves of absence and in any other conditions of employment. All matters relating to employment are based upon ability to perform the job.

In the best interests of M3 and all of its employees, every employee is to make every effort to avoid bias or prejudice in the workplace with regard to the above categories.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.