Customer Technical Specialist

Customer Technical Specialist Location: Birmingham, AL, United States Responsibilities Provide hands‑on technical support for a wide range of IT and network systems including Cisco switches, fiber backbones, network infrastructure, desktops, laptops, tablets, printers, scanners, communication equipment such as VoIP phones, cell phones, VTC units, and transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks. Troubleshoot and resolve hardware, software, and network issues both remotely and in‑person. Perform installation and configuration of end‑user devices such as laptops, mobile devices, VTC units, and other peripherals. Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications. Log and manage updates through a ticketing system, maintaining accurate asset and configuration records. Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current. Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. Deliver support with a professional presence, often directly assisting senior government personnel in high‑profile environments. Schedule and coordinate customer desk‑side support for the installation of new software or performance of hardware or software break/fix activities. Investigate and resolve all connectivity issues related to end‑user, site infrastructure and STIP IT equipment. On‑site work required at Birmingham, AL location. Must be willing to travel up to 25%. Qualifications Bachelor's degree with 0 years experience OR Associate’s degree with 2 years experience OR HS diploma/equivalent with 4 years experience. U.S. Citizenship, ability to obtain/maintain a DHS Entrance on Duty (EOD) clearance. Experience with desk‑side IT support. Experience supporting a variety of IT technologies (laptops, mobile devices, etc.). Preferred Qualifications Relevant DHS focused experience. A+ Certification. Network+ Certification. Cisco & Microsoft Certifications. Ability to install Cisco switches and complex fiber backbone interconnectivity. Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure. Ability to communicate professionally with senior executive government staff. Physical Requirements Spend 4+ hours per day on feet, walking long distances throughout airport and office environments. Lift 40-50 pounds when installing IT equipment. Push/pull carts to transport equipment. Kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches. Activities may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools. Close visual acuity required for activities such as viewing a computer terminal. Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current. Salary Range $30,000 - $48,000. Salary is determined by various factors, including but not limited to scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and discretionary bonus in addition to base pay. EEO Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. #J-18808-Ljbffr