Operational Solutions Engineer

The Role

We are looking for Operational Solutions Engineers to work directly with bookstores and publishers during the evaluation, onboarding, implementation, and rollout phases of Omnibus. This role sits at the intersection of customer operations, solutions engineering, workflow consulting, implementation, product feedback, and rapid technical problem solving.


Similar to a forward-deployed engineering model, individuals in this role will be working directly with customers to identify and solve operational and workflow challenges in close partnership with Product and Engineering.


Operational Solutions Engineers help customers evaluate how Omnibus fits into their operational workflows, identify friction points that could block adoption, and work closely with Product and Engineering to refine solutions quickly and pragmatically.

Responsibilities

• Partner closely with Client Solutions Managers during retailer and publisher evaluations, demos, onboarding, and rollout processes
• Learn bookstore workflows, operational pain points, and migration concerns in detail
• Identify feature gaps, workflow friction, edge cases, or operational blockers that may impact adoption
• Collaborate with Product and Engineering teams to refine workflows, prototype solutions, and accelerate problem resolution
• Use AI-assisted development tools and technical platforms to support rapid iteration and workflow refinement
• Help bookstores operationalize Omnibus in real retail environments, including onboarding, integrations, inventory workflows, and EDI setup
• Translate customer feedback into actionable specifications, implementation guidance, and scalable product improvements
• Surface operational insights that help shape roadmap priorities and long-term product direction
• Act as a trusted operational and technical partner to customers during critical rollout periods

Ideal Candidates

Ideal candidates have strong instincts around systems, operations, and implementation, and are energized by working directly with users in fast-moving environments.

They are also:

• operationally curious and highly adaptable
• comfortable working directly with customers in consultative settings
• able to communicate clearly with both technical and non-technical stakeholders
• excited by ambiguity, iteration, and continuous improvement
• capable of identifying patterns and translating them into scalable solutions
• self-directed and comfortable taking ownership
• interested in AI-assisted tooling and modern product development workflows

Required Qualifications

• Experience in bookstore or publishing operations, retail operations, solutions engineering, SaaS implementation, workflow consulting, POS systems, integrations or EDI, product or technical operations, or customer-facing technical roles is helpful
• Strong operational and technical instincts
• Excellent communication and relationship-building skills
• Ability to work in fast-moving, evolving environments
• Willingness to travel periodically for onboarding, retailer visits, conferences, and industry events / willingness to participate in on-call rotation for systems and features you ship

Compensation / Benefits

• Expected base salary range: $100,000–$150,000 USD depending on experience, operational expertise, technical depth, and industry background.
• 36-hour work week
• Revenue-sharing program after one year
• PTO and sick time
• 401(k) with company match
• Health, vision, and dental insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• FSA for health and dependent care
• Fitness and home office stipends
• Employee Assistance Program (EAP)