Payroll Support Specialist

Payroll AssociateA global Fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.Acrisure is seeking a Payroll Associate in Grand Rapids, MI to support the accurate, timely, and compliant processing of payroll across a defined employee population and set of business units. This role operates with responsibility for assigned payrolls, ensuring precision, compliance, and high-quality employee experience. The Payroll Associate performs full-cycle payroll processing activities within established guidelines, manages payroll data integrity, and serves as a key point of contact for payroll inquiries within their assigned scope. The role requires strong ownership, attention to detail, and the ability to work in a fast-paced, high-volume multi-entity environment.Responsibilities:Independently process assigned payrolls across multiple frequencies and entities for a designated employee populationServe as the primary payroll contact for assigned business units, divisions, and/or agency partners, ensuring timely resolution of payroll-related needsCompile, review, and validate payroll inputs including hours, earnings, deductions, tax elections, and adjustments for accuracy and compliancePerform full-cycle payroll activities including regular payroll runs, off-cycle payments, and corrections within defined thresholdsResearch and resolve routine-to-moderately complex payroll discrepancies and issues, escalating when outside of established parametersMaintain accurate payroll records and system data ensuring data integrity across the HRIS/Payroll platformsProcess recurring commission payments in accordance with established plans and payroll schedules.Validate commission data and partner with Finance and business leaders to resolve discrepancies prior to payroll processing.Ensure payroll transactions comply with federal, state, and local regulations as well as internal policies and controlsExecute payroll audits and reconciliations for assigned payrolls, identifying and resolve payroll variances within established parametersSupport year-end activities including W-2 validation, reporting, and audit preparation for assigned scopeMaintain documentation and payroll records in accordance with retention requirements and audit standardsPreparation and distribution of standard payroll reportsMaintenance/validation of employee time records or timekeeping dataSupport for timekeeping corrections prior to payroll processingRespond to payroll inquiries via ServiceNow and other channels for assigned employee groups, providing accurate and timely resolutionDeliver a high level of customer service while interpreting and explaining payroll policies, procedures, and pay outcomesEscalate complex, high-risk, or policy-sensitive issues as appropriateMaintain clear and complete documentation of all inquiries, actions taken, and resolutionsFollow established payroll procedures and internal controls with a strong adherence to accuracy and deadlinesMonitor payroll cycles for assigned populations to ensure timely execution and minimal errorsIdentify recurring issues or inefficiencies and communicate observations to Payroll leadershipParticipate in training and cross-function learning to reinforce payroll expertise and system proficiencyRequirementsRequired QualificationsDemonstrated experience with multi-state payroll processing or high-volume payroll environmentsStrong customer service and stakeholder management skillsProven attention to detail and accuracy in transactional workAbility to manage multiple payroll cycle and deadline simultaneouslyExperience working with confidential and sensitive informationProficiency in Microsoft Office, particularly Excel (data validation, formulas, and reconciliation support)Preferred QualificationsHands-on experience with payroll system (Workday, ADP, UKG, or similar)Experience supporting multi-entity payroll structures or complex payroll inputsExperience with fully cycle and high volume payroll processing (~3,000 employees)Exposure to payroll compliance, audits, and reporting activitiesExperience in centralized payroll function supporting distributed business unitsEducation and Experience:Required Qualifications3 – 5 years of payroll, HR, accounting, finance, or related operational experienceHigh school diploma or equivalentPreferred QualificationsAssociate's or Bachelor's degree in Human Resources, Accounting, Business Administration, or a related fieldCandidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.We also offer our employees a comprehensive suite of benefits and perks, including:Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.… and so much more!This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting View email address on click.appcast.io candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.Welcome, your new opportunity awaits you.