Front Desk Officer

Mouratoglou Front Desk AssociateLeveraging the success of its world-famous Academy in the South of France, Mouratoglou has extended its coaching methodology beyond borders since 2020. Through its existing 27 centers in Greece, Malaysia, Italy, the UAE, the United States & Indonesia, players of all ages and levels can enjoy the unique Mouratoglou experience worldwide.We are looking for proactive and client-focused people to join our future Padel Club in Malden, Massachusetts.As our Front Desk Associate, you are the heartbeat of the club, the first smile members and guests see and the steady hand that keeps their experience seamless. We're looking for someone who can deliver five-star hospitality while helping build a genuine, tight-knit community among our members.Job DescriptionManage client communications via WhatsApp, email and phoneRespond to inquiries regarding lessons, programs, schedules, prices and availabilityAssist clients with bookings, confirmations, payments and reschedulingProvide clear and accurate information about the center's servicesSuggest suitable alternatives when a requested service or time slot is unavailableHelp convert client inquiries into bookings while maintaining excellent serviceCoordinate with the Office Manager, Head Coach, Tennis Director and on-site teamsSupport reception and pro shop operations when requiredMaintain organized communication records and ensure reliable follow-upUphold club standards and etiquette with a friendly, member-first approachAssist with opening/closing procedures, including cash handling and reportingProfilePolished, professional presence with genuine warmth and interpersonal skillExperience in hospitality, luxury retail, private club, or high-end customer service preferredComfortable with booking/scheduling software and point-of-sale systems (training provided)Strong multitasking ability in a dynamic, member-facing environmentPassion for racquet sports and community-building is a strong plusReliable, punctual, and adaptable to a flexible schedule