Customer Service Representative

Customer Service RepresentativeMilpitas, CaliforniaOnsiteContract$29.13/hr - $30/hrWe are seeking a highly motivated individual with experience in distribution or manufacturing of tangible goods. Strong customer service and computer skills are required.Contract Duration: 6 monthsRequired Skills & ExperienceExcellent communication and customer service skills are a must.Experience in distribution or manufacturingAbility to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.What You Will Be DoingDaily ResponsibilitiesManage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.Respond to customer inquiries regarding products, provide quotes and handle order entry.Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.You will receive the following benefits:Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver PlanMotion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.Specialization: Customer Support / Call Center / Client