Team Lead

Team Lead

Napa, North Bay

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

Title: Team Lead

Reports To: Project Director

Location: Napa County, CA

Employment Type: Full-Time, Non-Exempt Employee

Career Team is hiring a Team Lead, guiding our talented team to new heights of productivity and collaboration. This position provides frontline leadership and operational support for assigned offices. This role supports daily office operations, staff coaching and development, customer service delivery and program quality while maintaining a reduced case load as needed. The Team Lead serves as the first point of escalation for routine staff and participant issues and works closely with the Project Director to ensure consistent implementation of WIOA policies, procedures and performance expectations.

Here at Career Team, the Team Lead is an integral part of our team and will assist us with our mission of accelerating the human condition!

Career Team also offers a competitive package including:

• 401k with a generous employer match;
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• Disability insurance;
• Supplemental insurance;
• Paid holidays and paid time off, offered on an accrual basis.

Your Impact on Career Team's Success:

Staff Leadership & Support:

• Provide day-to-day guidance and support to Career Advisors and office staff
• Assist with onboarding and training of new employees
• Reinforce policies, procedures, and service delivery expectations
• Provide coaching on case management, documentation, and customer service
• Help identify staff training needs and operational challenges

Office Oversight:

• Support daily office operations and workflow coordination
• Assist with office scheduling and coverage coordination
• Address routine participant escalations and office concerns
• Ensure a professional and customer-focused office environment
• Communicate office needs/issues to leadership
• Periodically provide coverage at different locations as needed
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

Program Quality & Compliance:

• Support file reviews and quality assurance activities
• Monitor case notes, activity tracking, and service documentation
• Reinforce compliance with WIOA, CalJOBS, and local board policies
• Support corrective action follow-up and continuous improvement efforts

Direct Participant Services:

• Maintain a reduced caseload of participants
• Deliver career coaching, assessments, and employment services
• Support training and supportive service coordination
• Assist participants with barriers to employment

Community Engagement:

• Support outreach and recruitment activities
• Maintain relationships with local partners and referral agencies
• Represent the program at community meetings/events as assigned

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have:

• Associate's degree or higher
• 2+ years of experience working in a career center or providing career development services
• 1+ year of experience working with unemployed and underemployed individuals
• Ability to give presentations and workshops (public speaking)
• Demonstrated understanding of WIOA programs and services
• Demonstrated ability to be highly detail-oriented in order to successfully meet program requirements
• Knowledge of local community colleges, local community partners and private training
• Knowledgeable about workforce program requirements for compliance, TEGL's review and application of policies and development of procedures, workflows
• Computer literate with proficiency in Google Office Suite (e.g., Docs, Sheets, etc., PowerPoint) training platforms, and case management or customer relations software applications (such as CalJOBS)
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role:

• Experience with local WIOA programs strongly preferred
• Knowledgeable about the local region and relevant partners
• Ability to multitask and be proactive

Salary: $59,000 - $62,000/yr

Employment Type: Full-Time, Non-Exempt

Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, and personal/vacation time.

About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information , such as your full name, gender, date of birth, and signature; Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes;