Receptionist

Job Description

Job Description

Job Title: Information Desk Receptionist

Industry: Healthcare

Location (city, state): North Nashville, TN

Assignment Type: Contract-to-Hire

Pay: $18-20/hour

Work Schedule: Full-Time, On-Site; Monday–Friday plus every other weekend

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a healthcare organization seeking a dependable and customer-focused professional to support its Information Desk. This role is responsible for managing incoming communications, assisting patients and visitors, coordinating internal notifications, and responding to time-sensitive situations throughout the facility.

Job Description:

The Information Desk Receptionist serves as a central point of communication for patients, visitors, staff, physicians, and other individuals contacting the facility. In addition to handling a high volume of calls and providing general assistance, this position monitors communication systems, coordinates emergency notifications, maintains daily information, and helps ensure the appropriate personnel are contacted when needed.

Key Responsibilities:

• Answer and route incoming calls to the appropriate departments or personnel while providing helpful and professional customer service.
• Manage both routine and urgent communications, including paging staff and escalating emergency calls appropriately.
• Monitor emergency communication systems, including fire and medical emergency alarm panels, and initiate the appropriate notification procedures.
• Use email and internal communication platforms to relay important information to staff and designated contacts.
• Access internal systems and resources to obtain patient-related information, schedules, and other information needed to assist callers and visitors.
• Prepare and distribute daily physician service and coverage information to appropriate departments.
• Use company-issued mobile communication devices to contact staff and coordinate responses.
• Receive requests from departments throughout the facility and connect them with the appropriate personnel.
• Participate in emergency response procedures and assist with communications during code situations.
• Initiate staff call trees when required for emergency events, inspections, or other time-sensitive situations.
• Provide clear directions and general assistance to patients, visitors, vendors, delivery personnel, and other individuals accessing the facility.
• Maintain accurate records of emergency calls, overhead pages, electronic notifications, and other communications.
• Assist with requests involving regulatory personnel, media, volunteers, family members, and other visitors while following established procedures.
• Communicate with law enforcement, correctional personnel, and security contacts when matters involving patients or facility security require coordination.
• Process physician requests related to on-call coverage and communicate updates to the appropriate internal contacts.
• Maintain accurate desk records, directories, schedules, and reference information.
• Handle multiple calls, requests, notifications, and competing priorities simultaneously while remaining calm and professional.

Qualifications:

• High school diploma or equivalent required.
• Previous receptionist, switchboard, call center, customer service, or healthcare experience preferred.
• Strong verbal communication and interpersonal skills.
• Professional and welcoming approach when interacting with patients, visitors, staff, and callers.
• Comfortable handling a high volume of incoming calls while maintaining accuracy and attention to detail.
• Basic computer skills and the ability to learn and navigate multiple systems.
• Ability to quickly locate and communicate information using internal resources.
• Strong multitasking and organizational abilities.
• Comfortable handling urgent or emergency communications in a calm and professional manner.
• Healthcare phone, switchboard, paging, or telecommunications experience is a plus.

Additional Details:

• This is an on-site position in Nashville, TN.
• The role is being filled on a contract-to-hire basis with an immediate need.
• Candidates must be flexible to work some weekends.
• The position requires frequent interaction with patients, visitors, physicians, staff, and external contacts.
• Due to the nature of the role, strong attention to detail and the ability to remain composed during high-pressure situations are important.

Perks:

• Opportunity to gain experience in a healthcare environment
• Variety of responsibilities beyond traditional reception duties
• High level of interaction with patients, visitors, and healthcare professionals
• Opportunity for long-term employment through the contract-to-hire structure
• Collaborative, fast-paced work environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.