Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2009 and currently lead a team of three full-time team members. Before joining State Farm, I worked with a competitor, which gave me valuable industry experience and ultimately led me to a career and culture that aligned more closely with my goals and values.

I’m a proud alum of University of Georgia and stay very active in the local community through events and involvement in the surrounding area.

Our agency offers a 401(k), health benefits, PTO, licensing reimbursement, and a strong focus on work-life balance. We believe in creating an environment where people can succeed professionally while still maintaining balance outside of work.

Our office culture is highly growth-driven and team-oriented. Even as a smaller office, we work closely together to achieve shared goals and support one another’s success. Training and development are a major focus, and we put a strong emphasis on helping team members continue growing and reaching their goals.

We also like to keep things engaging with office competitions and a motivating atmosphere. If you’re someone who is driven, enjoys learning, and wants to be part of a collaborative team environment, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Crystal Compton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.