Customer Intake Coordinator

Customer Intake CoordinatorWe are seeking a professional and detail-oriented Customer Intake Coordinator with extensive customer service to serve as the first point of contact for our customers. This role is responsible for answering inbound calls, gathering essential job and customer information, and ensuring accurate documentation to support our operations team.Key responsibilities include:Answer inbound calls in a courteous and professional mannerCollect and document customer and job-related information accuratelySchedule appointments and route inquiries to the appropriate departmentMaintain organized and up-to-date records in company systemsProvide clear, helpful information regarding services and next stepsSupport office staff with general administrative tasks as neededQualifications include:Strong verbal and written communication skillsExcellent attention to detail and organizational abilitiesComfortable use of computers, phones, and basic office softwareProfessional demeanor and strong customer service skillsPrior experience in customer service, reception, or call intake preferredWhat we offer:Competitive hourly compensationSupportive and professional work environmentOpportunity for growth within the organizationWhy join the team?Paul Davis is a fast-growing leader in restoration and reconstruction, trusted by insurance providers and commercial property owners across North America. We are expanding locally and creating career opportunities for people who want meaningful, purpose-driven work. Our team lives by our Vision, Mission, and Values, and we seek individuals who share these commitments and want to help build a culture of excellence. If you think you have what it takes to serve others and deliver a world-class service when others need it the most, please start your application process with this 2 question survey.We support and hire veterans and we are an Equal Opportunity Employer! Compensation: $18.00 - $21.00 per hour.Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.Our Vision:To Provide Extraordinary Care While Serving People In Their Time Of Need.Our Values:Deliver What You PromiseRespect The IndividualHave Pride In What You DoPractice Continuous ImprovementOur Mission:To provide opportunities for great people to deliver Best in Class results