Administrative Support Technician III - (Records Day Shift) - Police, Information & Technology Mgmt.

Job Title

Howard County Government is seeking outstanding individuals to join our team and contribute to excellence in Howard County operations.

This position is an advanced, highly responsible technical one, performing critical tasks for the Police Department, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes analytical administrative support work, and technical tasks which are essential to the successful operation of several specialized functions. Coordinates duties in the Uniform Crime Report Unit (UCR), Validations Unit, Criminal Summons, and Warrant Administrative Unit. Work may also include supervision of data entry and work scheduling of the data entry function. Work at this level may also include independent responsibility for complex critical processes. Maintains control of the electronic records system for the tabulation of statistical crime data (UCR), warrant tracking and processing. The work involves responsibility for the security, confidentiality and release of records and other documents in compliance with applicable laws.

***PLEASE BE ADVISED THIS IS A DAY SHIFT POSITION.*** $22.20 - $24.29 $46,169 - $50,518 *This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles.* This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months.

Essential Duties and Responsibilities

Training & Certification Responsibilities:

• Obtain and maintain UCR certification, NCIC CN1 certification, MPTC Instructor Certification and NCIC Instructor Certification.
• Provide METERS/NCIC certification and re-certification training to departmental members and external law enforcement agencies.
• Maintain training records, grades, and coordination with Maryland State Police and DPSCS.
• Order and compile NCIC/CJIS class supplies through FBI LEO accounts.
• Serve as NCIC/METERS instructor and represent the Department at related State-level TAC, SSC, and instructor meetings.

NCIC/METERS Data Management & Validations:

• Conduct extensive research and complete all Federal and State-mandated monthly validations for METERS/NCIC entries (e.g., warrants, securities, missing persons, vehicles, plates, boats, guns, toxic chemicals, law enforcement credentials, etc.).
• Perform updates/deletions to records, complete report reviews, officer follow-ups, and required MVA notifications.
• Enter, modify, clear, and cancel NCIC/METERS records across all relevant file types.
• Confirm all NCIC/METERS entries and complete quality-control review of Communications Division entries.
• Compose and transmit all NCIC/METERS administrative and teletype messages.

Warrant & Court Document Processing:

• Receive and process all warrant documents and criminal summonses.
• Complete computer reporting, true test copy correspondence, MVA flagging and releases, and service/detainer notifications.
• Coordinate subject location identification efforts.
• Complete all court-document coordination and maintain compliance with required procedures.

Compliance, Audits & Security Roles:

• Act as the designated Terminal Agency Contact (TAC/Alternate TAC), JIS Agency Security Coordinator (ASC), and System Security Contact (SSC).
• Coordinate and complete audits including NCIC FBI, METERS, TSS, SSC, UCR FBI, NCIC Instructor, DPSCS CJIS, CJIS Security, and fingerprint submissions.
• Create and maintain up-to-date unit procedure manuals.

Records Management & Crime Reporting:

• Maintain control and conduct analysis of the records management system for crime statistics submitted to the State and used for internal operations.
• Review, verify, and ensure quality control of police incident documentation and charging documents.
• Ensure accurate classification of offenses and data entry according to reporting guidelines and regulations.
• Conduct required audits and run computer applications to compile and report statistical information.
• Prepare complex reports and correspondence for command-level review.
• Provide guidance on program requirements and respond to inquiries about specialized records functions.

Customer Service & Interagency Support:

• Respond to inquiries from citizens, attorneys, District Court clerks, law enforcement agencies, departments of corrections, court commissioners, and federal background investigators.
• Provide confirmations of NCIC/METERS entries and explain regulations, procedures, and applicable laws.

Public Information Act (PIA) & Accreditation Support:

• Assist with identifying documents responsive to PIA requests under supervisor direction, process, redact, and disseminate police reports, and related documents in compliance with all applicable laws.
• Assist with CALEA accreditation documentation, records collection, and recommendations to maintain standards compliance.
• Review technical issues related to Records Section operations and applicable law enforcement standards.

Document Processing and Archiving:

• Prepare, scan, and quality-review archived electronic documents, NCIC entries, expungements, report submissions, and criminal summons entries.
• Issue correction notifications to appropriate County agencies.
• Maintain filing systems and ensure secure document storage and retrieval.

Expungements Processing:

• Conduct extensive criminal history research for court-ordered, immediate, and RWOP expungement requests.
• Prepare departmental correspondence regarding recommendations and compliance.

Staff Support, Training & Leadership:

• Train new employees and provide operational support to Records Section as needed.
• Serve as shift leader and supervise Records Section employees in supervisor absence.
• Assist with section projects and other operational needs.

Other Duties:

• Perform other related duties as assigned.

Minimum Required Education/Experience

High School Diploma or GED and four (4) years of related experience or an equivalent combination of education and experience. REQUIRED CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

• Obtain and maintain CN1 NCIC certification, Maryland Police Training Center Instructor Certification, State of Maryland METERS/NCIC Instructor Certification.
• Possession of a valid driver's license.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of office practices, procedures and equipment.
• College coursework in related field or equivalent combination of education and experience, experience in the field of law enforcement would be preferred. Knowledge of police procedures would be an advantage; however, not a requirement. Must have experience with completing research through electronic resources, gathering and interpreting information, analytical thinking skills, and communicating and documenting findings in compliance with policy, procedures and applicable laws.
• Demonstrate acceptable typing ability.
• Ability to multi-task and effectively utilize time management skills on a regular basis.
• Ability to establish and maintain effective working relationship with others.
• Ability to maintain confidentiality and comply with all regulations and legal requirements.
• Possession of UCR certification, NCIC CN1 certification, MPTC Instructor Certification and/or NCIC Instructor Certification.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office setting. The noise level in the work environment is usually moderate.

LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:

Ability to read and interpret documents such as