Systems Operations Manager

Systems Operations Manager Are you passionate about technology, project management, and delivering exceptional customer service? Imagine working for one of the leading land trusts in the United States where you can help with our mission to protect green open spaces for the benefit of everyone in our region. Work Schedule POST is a hybrid workplace with custom schedules. This position requires full‑time onsite work five days per week at our Palo Alto, CA office at 222 High Street. On occasion you may work remotely based on responsibilities. We provide a free unlimited CalTrain GoPass and other commuter benefits. Responsibilities Infrastructure, Identity and Security Management Administer POST’s identity and access environment, including Okta (SSO and MFA), Google Workspace Admin Console, Box permissions, and Slack administration. Maintain role‑based access controls, authentication workflows, and device compliance standards. Manage macOS device provisioning and lifecycle, endpoint protection (including CrowdStrike), backups, and disaster recovery processes. Maintain security monitoring and enforce standards for identity governance and data protection. Security, Compliance and Risk Mitigation Enforce organization‑wide security practices including MFA, password and device compliance, privileged access control, patching schedules, endpoint monitoring, and incident response workflows across Okta, CrowdStrike, Google Workspace, and Box. Support annual audits and compliance reviews, assist with implementing POST’s AI Policy and information security standards, and proactively monitor systems for vulnerabilities or unusual activity. System Administration and IT Support Lead onboarding and off boarding across Okta, Google, Box, Slack, and device setup, and maintain system upgrades, support documentation, runbooks, standard operating procedures, and IT policies within POST’s Unified Workspace. Install and configure software and hardware. Set up accounts and workstations. Serve as administrator for cloud‑based services and platforms. Serve as a support liaison with outsourced IT service providers. Monitor and troubleshoot systems, coordinate vendor support, and maintain required security controls, including access management, backups, and firewalls. Troubleshoot issues and outages. Ensure security through access controls, backups, and firewalls. Assist in onboarding, offboarding, and training on various technology platforms. Upgrade systems with new releases and models. Build and maintain internal support documentation, runbook manuals, standard operating procedures, and IT policies. Technical Support Serve as the primary Tier 1 and Tier 2 support to staff, troubleshooting and resolving issues related to software, hardware, and network systems, resolving issues across macOS, Google Workspace, Box, Slack, Zoom, printing, networking, authentication, and system access. Coordinate escalations with vendors or Tier 3 support. Properly escalate unresolved queries to the next level of support. Track, route, and redirect problems to correct resources. Update staff data and produce activity reports. Provide training for staff on optimized use of technology for maximum productivity and efficiency including coaching staff through troubleshooting steps and adopting best practices. Walk staff through problem‑solving processes. Follow up with staff, provide feedback, and see problems through to resolution. Provide technical and production support for Zoom meetings and recommend process improvements to strengthen service quality and help desk standards. Ensure proper recording, documentation, and closure of issues. Recommend procedure modifications or improvements. Preserve and grow your knowledge of help desk procedures, products, and services. Systems Improvement, Automation and Optimization Identify and implement automation and workflow improvements using Okta Workflows, Google Workspace automation, Box governance tools, and other cloud platform capabilities to increase operational efficiency. Evaluate hardware, software, and cloud services for modernization, cost savings, and consolidation. Contribute to infrastructure planning including device refresh cycles, network improvements, and adoption of new technologies. Cross‑Team Collaboration, Unified Workspace and Project Delivery Support the Unified Workspace by configuring identity access, maintaining platform integrations, and assisting with staff adoption and content updates. Partner with Senior Manager, Digital Strategy on system integrations between WordPress, Salesforce, Box, Google Workspace, Slack, and related platforms, and contribute to cross‑functional projects involving AI readiness, system upgrades, and digital improvements. Supervision This role may supervise the work of contractors, developers and system managers as needed. Knowledge & Skills Requirements Minimum of 5 years of experience in Systems Administration or IT Operations in cloud‑based environments, including identity management, macOS device lifecycle, endpoint protection, and enterprise user support. Ability to enforce security and compliance standards, including MFA enforcement, privileged access controls, device compliance, backups, and incident response workflows, aligned with organizational policies. College degree in a related field, or a combination of academic, vocational or work experience that provides a similar foundation of technical and operational skills. Proven track record of working effectively cross‑functionally. Demonstrated change management skills. Highest personal and professional integrity related to interpersonal activities, access to confidential or sensitive data, and managing costs and budgets. Strong analytical and problem‑solving skills, using data to make recommendations and improve service delivery. Solid project management skills, including planning, prioritization, documentation, and follow‑through across multiple efforts. Experience in managing facilities is required. Proficiency with administering core platforms, including Okta (IAM, SSO, MFA), Google Workspace (Admin Console, email and collaboration), Box (permissions and governance), Slack, and endpoint protection tools (including CrowdStrike). Strong troubleshooting skills across authentication and access control, network fundamentals (Wi‑Fi, DNS, VPN, IP), workstation provisioning, and Tier 1 and Tier 2 support for a 70+ user environment. Skilled at managing outsourced service providers. Customer service focus to effectively prioritize simultaneous projects and address the unique needs of multiple departments. Demonstrated ability to use analytical skills to make data‑driven decisions and recommendations. Excellent problem‑solving skills that lead to outcomes aligned with strategic goals and demonstrate cultural sensitivity and business‑centered decision‑making. Demonstrated excellence in project management including project planning and execution, organizational skills, prioritization across multiple projects, accuracy and attention to detail. Commitment to POST’s Core Values and our work in Diversity, Equity & Inclusion. Demonstrated ability to use sound judgment, data, feedback, and thorough processes in decision‑making and managing complex situations toward desired outcomes. Strong understanding of and commitment to POST’s mission. California Driver’s license and insurable driving record. Physical Requirements Regular and accurate communication with others and completion of work tasks involving the use of phone, computer, web, and video technology, the ability to interact effectively with digital and printed materials, and to operate required job‑related equipment. Ability to lift and carry up to 30 lbs. of equipment or supplies in the office or in the field. Ability to drive POST vehicles and other motor vehicles as needed. This position requires limited evening and weekend work. Reasonable accommodations will be made to allow a person to perform essential functions. Compensation and Benefits Starting salary range: $107,730–$119,700 depending on level of skills and experience. Benefits include medical, dental, vision, retirement account contributions and matching, generous time off, paid maternity/paternity/family medical leave, life and long‑term disability insurance, pet insurance, learning and wellness programs, personal mobile/internet usage stipend, commuter benefits and more. Equal Employment Opportunity Statement POST is an Equal Employment Opportunity employer and will not discriminate against any applicant based on legally recognized protected classes under federal, state, or local law. Applicants with disabilities may request a reasonable accommodation when applying for a position with us. Please contact us if you need assistance applying for this position. POST is committed to maintaining an inclusive, values‑driven workplace where all employees can thrive. We encourage interested applicants with varied backgrounds and/or skill sets to apply for open positions so we may consider individual qualifications and evaluate great candidates whose prior experience may not precisely meet all the posted criteria. We look forward to receiving your application for employment at POST! #J-18808-Ljbffr Peninsula Open Space Trust