IT Manager

Overview/Function: The IT Manager is responsible for leading daily information technology operations and ensuring reliable, secure, and efficient technology services across the organization. This hands-on leadership role provides direction to IT staff, manages departmental priorities and projects, supports end-users, oversees systems and network performance, and partners with business leaders to align technology solutions with company needs. Major Responsibilities: Lead, coach, and support IT team members responsible for help desk, infrastructure, and field technology support. Manage daily IT operations, ticket prioritization, escalations, service levels, and timely resolution of user issues. Oversee updating, maintenance, lifecycle planning, and inventory for hardware, including desktops, servers, routers, copiers, printers, and handheld devices used for sales, delivery, service, and inventory. Manage end-user devices, including operating systems, applications, and configurations. Diagnose and resolve complex user, system, network, and infrastructure issues; ensure appropriate escalation and documentation. Monitor network performance, system reliability, cybersecurity risks, and security vulnerabilities; recommend and implement improvements. Develop, maintain, and enforce IT procedures, documentation, standards, asset controls, and support practices. Ensure professional contact with internal customers and promote a responsive, service-focused IT culture. Maintain ethical conduct, confidentiality, and sound judgment in handling company systems and information. Other duties as required. Consistent, regular attendance is an essential job function. Requirements Experience & Qualifications: Bachelor's degree in an IT-related field, with 3 or more years of IT experience; equivalent education and experience may be considered. Strong working knowledge and hands-on experience with the following: Microsoft Azure Active Directory and Microsoft 365 environments Windows 10, Windows 11, and Mobile Device Management Software Cloud services iOS & Android VoIP Wireless access points Network, server, endpoint, and security support practices Self-motivated, customer-focused, and able to build strong working relationships across departments. Strong business acumen with the ability to align IT support and projects with operational needs. Strong written, verbal, and interpersonal communication skills are required. Direct IT experience in the consumer-packaged goods industry is a plus. Ability to read, interpret, and follow service directions, work orders, standard operating procedures, and safety requirements/protocols. Strong problem resolution, analytical thinking, decision-making, and prioritization skills; ability to solve complex problems while managing stressful situations. Flexible with the ability to adapt to changing business needs, technical priorities, and support demands. #J-18808-Ljbffr Corinthcoke