Veterinary Receptionist / Customer Service

Job Summary
Like all team members, the Receptionist plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure. The position requires patience and a pleasant disposition, with attention to detail.

VETERINARY RECEPTIONIST
Job Summary
Like all team members, the Receptionist plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure. The position requires patience and a pleasant disposition, with attention to detail.

Job Type:

Full-time and Part-time shifts available
Compensation:

$16.00 - $17.00 per hour
Schedule:

10 hour shift, Monday-Friday. 1-2 Saturdays per month
Must be willing to work a flexible schedule during weekdays and two Saturdays per month as needed. We are open from 8:00 am to 6:30 pm Monday – Friday, and Saturday 8:00am – 2:30 pm. Closed on Sundays.

Benefits May Include

401K with matching

Health Insurance (+ vision/dental)

Dental Insurance

Vision Insurance

Paid Time Off, including holidays

Employee Discounts

Employee Assistance Program

Uniform reimbursement

Job Description

Greet clients with a smile

Answer phone calls and screen for needs, respond to client inquiries.

Schedule, confirm, and manage appointments

Handles text and email communications

Maintain a clean and welcoming front desk and lobby area

Documents and maintains client information

Process payments

Assist with basic administrative tasks and daily organization

Participate in the training of new staff members and general team communication

Qualifications

High school diploma is a requirement.

Must have at least 1 year of prior experience in customer service or similar role

Must have excellent written and verbal communication skills.

Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.

Must have exceptional telephone and computer skills.

Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

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