Client Services Manager

Digible, Inc. is looking for a Client Services Manager to join our team! The Client Services Manager is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards. Company Info: Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. Fiona has been called “revenue management for marketing”. What you’ll do: Lead, coach and develop a team of 6-8 account managers focused on delivering high-quality client service to enterprise and strategic accounts Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, coaching, regular 1:1s, and meaningful feedback Oversee team operations and manage key performance metrics Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation Work selflessly with other departments to provide the best client experiences Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department Build and maintain trusted relationships with corporate client contacts, driving strategic communication across the team, issues escalations, and manage account-wide initiatives How success will be measured: Retention % on assigned portfolio: ≥96% Escalation resolution time: Response time SLA: You should have: 6+ years of relevant experience in a customer-facing role 2+ years of digital agency experience 1 - 3 years of leading high-performing teams Multifamily/Senior Living/Student Housing Experience a strong plus Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality Pay, perks and such: Annual Salary of $95k - $125k 4-Day Work Week (32 Hour Work Week) Work From Anywhere (WFA) We offer 3 weeks of PTO as well as Sick leave, and Bereavement We offer 11 paid holidays 401(k) + 5% employer match 75% employer-paid health benefits, including Medical, Dental, and Vision We provide $75/ month reimbursement for Physical Wellness We provide $75/ month reimbursement for Mental Wellness $1000/year travel fund for employees who have been with Digible 3+ years Monthly subscription for financial wellness Dog-friendly office Company-sponsored social events Company-provided weekly lunches and snacks for in-office employees Employee Development Program As set forth in Digible’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr