Robotic Program Manager

Robotics Program Manager

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily . We help industry leaders across a wide range of key verticalsincluding retail, industrial and logistics, healthcare, education, manufacturing, and more maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we are looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

Position Summary

The Robotics Program Manager supports the successful post-deployment performance of robotic cleaning solutions across assigned regions. This role oversees day-to-day operations, reinforces expected behaviors, analyzes performance data, and coordinates corrective actions to ensure reliable and efficient outcomes. Working directly with field operations and Strategic Account Managers.

Essential Duties and Responsibilities

• Post-Deployment Ownership: Take full responsibility for the performance and outcomes of robotic cleaning solutions after deployment, ensuring sustained operational success for their defined area.
• Behavior Reinforcement: Reinforce and uphold the expected behaviors and standards established during deployment, maintaining consistency across all sites in their defined area.
• Operational Data Analysis: Analyze operational data to identify performance trends, recurring issues, and areas for improvement, using insights to guide program enhancements.
• Downtime Reduction Initiatives: Responsible for targeted initiatives to reduce robotic downtime, improve reliability, and optimize cleaning efficiency.
• Operations Collaboration: Work closely with Operations to identify and address program gaps, assess impacts, and implement retraining as needed to ensure continuous improvement for their defined area.
• Strategic Account Partnership: Partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success.

Experience Requirements

• 5+ years in robotics operations or program coordination
• Proven experience assuming full ownership of robotic cleaning performance after deployment, including ongoing monitoring and optimization of results.
• Demonstrated ability to reinforce and uphold expected operational behaviors and standards set during deployment, ensuring consistency and compliance across multiple sites.
• Extensive background in analyzing operational data, identifying trends, diagnosing issues, and implementing corrective actions to improve robotic cleaning outcomes.
• Track record of driving initiatives to reduce robotic downtime, enhance reliability, and maximize equipment utilization.
• Strong history of working with Operations teams to identify program gaps, assess impacts, and coordinate retraining efforts for continuous improvement.
• Proven ability to partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success.
• Experience with post-deployment performance analysis, including the use of KPIs and metrics to measure success and guide program enhancements.
• Background in developing and implementing retraining programs based on operational feedback and performance data.
• Ability to communicate complex operational findings and recommendations to cross-functional teams and senior leadership.
• Experience managing multiple projects and priorities in a fast-paced, dynamic environment.
• Strong organizational, problem-solving, and decision-making skills, with a focus on continuous improvement and operational excellence.

Educational Qualifications

• Bachelor's degree preferred.

Schedule

• Variable schedule during deployments; standard MondayFriday outside of deployments.
• Occasional on-call support for urgent issues or critical incidents.
• Ability to travel up to 40% as needed for business requirements.
• Comfortable working in retail, office, and commercial environments.

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.