Program Manager, Youth Development

Program Manager, Youth Development

Under the supervision of the Director of Youth Development, manages the North County Community Assessment Team (CAT)/JD, the Alternatives to Detention (ATD) program and the CHOICE program to ensure compliance with the County of San Diego Probation Department contract and other contractors. The Manager is responsible for providing leadership and guidance to the staff in the Youth Development department and to serve as a liaison between the Youth Development department and other departments within Lifeline, and between Lifeline and the community. Must demonstrate knowledge of trauma informed, client driven, and culturally competent care.

Specific Activities

• Works with Probation staff, subcontractors, and other collaborative agencies to coordinate services for Youth Development programs.
• Serves as liaison between Youth Development programs and other Lifeline programs (i.e S4S, IMPACT, CinA, VIVA, Connections, CCH) to promote in-house program coordination.
• Assists with the recruitment, hiring, training and scheduling of program staff.
• Monitors staff productivity and provides constructive feedback and coaching.
• Prepares and conducts staff performance reviews annually or as needed and ensures adherence to agency policies and procedures including disciplinary protocols if the need arises.
• Assists with the on boarding and coordination of interns/trainees.
• Sets parameters for documentation requirements of direct connects, short-term and long-term case management.
• Establishes and implements Youth Development policies and procedures.
• Coordinate, support, and assist other Youth Development Program Managers, and Director to ensure success with all Youth Development contracts.
• Evaluates and supervises outcome achievement of Youth Development staff on a weekly basis and assures successful completion of Service Plan goals.
• Facilitates weekly Multi-disciplinary Team Meetings and provides individual supervision to Youth Development staff on a consistent basis.
• Supervises outside activities of staff, including the facilitation of groups, field trips, literacy, mentoring and outreach, and coordinates center-based activities.
• Collaborates with Probation, schools, attendance review boards, contractors, subcontractors, etc. to provide prevention/diversion/intervention expertise and promote Youth Development programs to the North Coastal community.
• Maintains statistics and meets reporting requirements for Youth Development programs on the specified database, including program-specific ETO database.
• Assures accurate completion and submission of all Youth Development contract narrative and statistical progress reports as required.
• Works closely with the fiscal department to ensure accurate and timely submission of all staff Absence Request forms, Mileage Sheets, Timesheets and any other contract/budget requirements.
• Provides Quality Assurance including file reviews, and oversight of documentation of assessment and intake, PACT Assessment Tool, SDRRC, case management and progress notes, case planning and goal setting, completion of CSQ's, and referral and linkage issues.
• Contribute and/or develops client-sensitive policies and procedures supporting the delivery of programs and services.
• Coordinates or provides substance abuse and mental health services training, and other related staff development activities.
• Provides direct services to clients and/or groups in a culturally sensitive manner as needed.
• Continue to support and facilitate the 52-week Domestic Violence group and participate in supervision.
• Resolves programmatic issues as identified by staff.
• Provides services as needed to ensure program compliance.
• Attends community, agency and collaborative meetings.
• Develops, supervises and maintains systems and procedures that encourage and support a multi-disciplinary wraparound service model which ensures timely and appropriate critical core services for youth, adults and families, including information and outreach to the community, assessment referral and follow up, case coordination and management, home visiting, rapid response to crisis, drug and alcohol counseling and gender-specific services for females.
• Oversees and operates within program budgets and monitors the use of wraparound fund accounts.
• Participates in Lifeline's Management and Supervisors Teams and any other Youth Development Department meetings.
• Completes other duties as assigned.

Qualifications/Requirements

• Master's degree in counseling, social work, or related field. Licensed LMFT/LCSW preferred.
• Two years experience supervising counseling and/or case management staff.
• Excellent organizational, clinical and communication skills.
• Knowledge of youth development, family dynamics and cultural considerations.
• Willingness to use personal vehicle in the course of employment.
• Must be compatible with Lifeline's purpose and philosophy.
• Must be willing to work some evenings and weekends.
• Bilingual/bicultural desired.
• Hire is contingent upon passing required pre-employment clearances and background checks, including TB and drug testing.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to attend meetings and trainings to multiple work sites using employee personal vehicle. Employee may be exposed to weather conditions prevalent at the time. The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer, telephone, and fax machine.

Work Schedule

Full- time 40 hours per week (flexible hours)

Compensation & Benefits

Salary commensurate with experience. Bilingual English/Spanish compensation available for qualified candidates. Eligible for employer paid benefits including medical, dental, vision, & Life Insurance. Generous vacation, sick, and holiday time-off benefits. Flexible Spending Account and 403(b) Retirement Plan available. EOE

Equal Employment Opportunity Statement

North County Lifeline DBA Lifeline Community Services ("Lifeline") is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We are committed to creating a workplace where all employees feel valued, respected, and empowered to bring their best selves to work. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above) among others, recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team.

Lifeline is committed to complying with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA) by providing reasonable accommodations to qualified individuals with disabilities and by ensuring that our employment practices do not discriminate against any individual.

We believe that diversity fuels innovation and creativity, and we are dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills. Lifeline's success is built on a foundation of respect, integrity, and the collective contributions of all our employees.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lifeline expressly prohibits any form of workplace harassment based on any of the protected characteristics mentioned above.

Lifeline's leadership is committed to fostering a culture of diversity and inclusion and ensuring that our employment environment is free from discrimination and harassment. All employees are encouraged to report any instances of discrimination, harassment, or retaliation in violation of this policy to a supervisor, HR representative, or through our reporting email.

By embracing diversity and promoting equality, Lifeline not only complies with all relevant legislation but also creates a richer, more vibrant work environment for all our employees.

Accommodations and Accessibility Statement

Lifeline Community Services is committed to providing equal employment opportunities to all qualified individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (