Manager, Central Operations, Event Production (IVH) - Olympic & Paralympic Games

Manager, Central Operations IVH

The Manager, Central Operations IVH is a key role with a primary responsibility for providing strategic support during the preparation phase and operational support pre, during and post-delivery; across multiple In Venue Hospitality programs (IVH) occurring within various Olympic and Paralympic sporting venues during the 2028 Los Angeles Olympic and Paralympic Games.

The Manager works closely with the Senior Director, Event Production & Venue Management to develop an IVH hospitality program that delivers exceptional spectator experiences based on the respect of high-quality standards; and maximizes revenue thanks to relevant and informed decision. Experiences will take place inside temporary or permanent lounge spaces and may include food and beverage, photo opportunities, games broadcast viewing and other information touchpoints within a curated Olympic sports themed environment.

All planning will be done centrally, from On Location LA Offices with site visits if / when necessary.

The candidate will act as a key link between venue-level teams and the company leadership via the Senior Director Event Production and Venue Management. He/she will also represent the Event Production FA as well as the company as a whole.

Essential Functions & responsibilities:

• Senior Director support for:
• Building the venue teams (in collaboration with the four Group Directors).
• Identifying and onboarding key vendors and/or suppliers to support IVH program delivery.
• Managing vendor and/or supplier contracts and performance post award, ensuring service levels and deliverables are met.
• Representing the FA in meetings as needed.

• Team Management & Development:
• Manage and coordinate centralized IVH operations:
• creating useful and easy-to-use tools to collect data.
• tracking the data collection to ensure tasks are completed in due time.
• ensuring responses to requests are delivered in a timely manner.
• managing overall project milestones and timelines.
• developing and rolling out standardized procedures, tools, and best practices across all venues.

• Internal and cross-functional coordination:
• Liaise with all relevant FAs regarding the IVH program delivery (including but not limited to Food and Beverage, Art and Design, Overlay, Human Resources, Finance, Procurement, Security, Technology, Accreditation, Workforce, etc.) to ensure cohesive and comprehensive operations;
• Serve as a liaison between on-site teams and central office for communication, reporting, and strategic alignment.

• Budget & Financial Oversight:
• Assist in budget planning, cost control, resource allocation, invoice processing and expense reconciliation;
• Partner with the Senior Director and Finance Manager to monitor the project and ensure targets are met.

• Administrative work:
• Maintain organized documentation, trackers and shared files.
• Update existing or upcoming operational tools.
• Prepare presentations, reports and internal communications.
• Maintain databases and reporting dashboards.

• Operational Leadership (primarily during the Games):
• Serve as a key presence in the Hospitality Operations Center (HOC) supporting venue teams, resolving issues, and escalating as needed.
• Oversee day-to-day operations across all venues, ensuring service consistency and operational efficiency.
• Support venue leadership teams to implement and maintain operational SOPs.
• Monitor venue performance KPIs and implement corrective action plans where needed.
• Handle escalated guest concerns or operational crises, ensuring timely resolution.
• Identify operational gaps and implement scalable solutions to improve efficiency, cost control, and service quality.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Travel

Must be adaptable with work and travel schedule. Available to travel for work, sometimes during holidays and key event times.

Qualifications

Required Education and/or Experience, Knowledge, Skills and Abilities:

• Bachelor's degree in hospitality management, Sports Management, Event Management or a related field, or equivalent experience required;

• Minimum of 3-5 years of experience in hospitality operations;

• Experience in managing hospitality operations in Stadium and Temporary Structure environments;

• Prior experience with large-scale (sports) events, a plus;

• Speaks and writes fluent business English; other languages encouraged (French and Spanish mainly);

• Proficient user of Microsoft Office Suite;

• Knowledge of SharePoint | Smartsheet | Microsoft Teams | Zoom | Air Table

• Highly organized and process-oriented;

• Ability to multi-task, remain calm in high-pressure situations, and work in a moving environment (with teams constantly growing up);

• Self-motivated, resourceful, and directed, requiring minimal supervision;

• Good timekeeping and work ethic that is characterized by commitment, motivation, and energy;

• Natural leadership;

• Good communication, interpersonal, negotiation and conflict resolution skills;

• Creative thinker with a hands-on approach to problem-solving;

• Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary;

• Presently resides and/or is willing to relocate to Los Angeles, California.

• Willingness to travel to venue locations regularly.

Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum: $67,500 annually (minimum will not fall below the applicable State/local minimum salary thresholds)

Hiring Rate Maximum: $90,000 annually

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy . For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.