Data Center Service Delivery Infrastructure Technical Analyst

Job ID: 101363010000Posted: 2026-09-30Location: Georgetown, Texas, United StatesSalary: $90,080.00 - $135,120.00Category: Technology, InfrastructureCompany: CitiThe Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.Responsibilities:Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore servicesDrive Root Cause Analysis (RCA) post restoration of serviceDesign testing approaches, complex processes, reporting streams, and create automation of repetitive tasksReview requirement documents, define hardware requirements and examine and update processes and procedures as necessaryProvide technical/strategic direction and act as advisor/coach to lower level analystsDevelop projects required for design of metrics, analytical tools, benchmarking activities and best practicesResponsible for overall operating system applicationsContribute to technical direction and strategic decisionsHas the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:5+ years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvementAbility to communicate technical concepts to non-technical audienceAbility to work with virtual and in-person teams, and work under pressure or to a deadlineExperience in a Financial Services or large complex and/or global environment preferredEffective written and verbal communication skillsEffective analytic/diagnostic skillsEducation:Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.The DCSD Infrastructure Technical Analyst roles and responsibilities include, but are not limited to:Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandatesInstalling/de-installing /extending/relocating/testing all carrier circuits to the network hardwareInstalling/de-installing/relocating all patch cabling for systems and network hardwareInstalling/de-installing/relocating all Data Center hardwareAssist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendorsAssist with the coordination of network component configurationsCoordinate and Install SAN cabling infrastructureManaging network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practicesProvide hands-on, break/fix level 2 support for the data center systems and communications environmentsCoordinating and approving data center infrastructure change controlsEnsuring compliance with data center standards, policies and processes for all non-DCSD sponsored changesPerforming required compliance activitiesProducing network consumables updates and contributing to weekly management reportsCoordinate activities in support of all projects and technical requests within the Americas Data CentersManage CTI-approved third party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standardsProvide clear and detailed turnover to next shift workers for continuityMedia Management duties including the following: Performing daily tape ejects to increase current day processing capacity.Monitoring of tape related console messages.Managing all daily ad-hoc tape/job requests and scratch activity.Managing all physical and electronic vaulting activity.Manage tape destruction process, insuring all proper documentation has been recorded and approved.Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries.Replacing any/all damaged media.Minor to moderate problem determinationMonitoring of tape related console messages, working with the global command center and the on-site hardware teams.Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs.Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers.Media liaison between the on-site hardware teams and the on-site CE’s.Initiating, scheduling, coordinating, and approving media management sponsored change controls.Supporting all physical off-site vaulting activities.Managing all physical media movement and ensuring all movement is recorded and tracked accordingly.Manage tape destruction process, insuring all proper documentation has been recorded and approved.Ensure destruction procedures are followed.Supporting all site and application specific disaster recovery/COB tests/exercises.Responsible in following best practices and processes in degaussing and wiping of all hard-drives.Performs random audit checks and sampling.Remain current with all global procedures and provide input when appropriateParticipates in projects relating to tape/mediaAssisting in supporting all reconciliation and QA efforts including;Year End Physical InventoryVerticesHard-drive inventory levelsOther duties as assigned by management------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Infrastructure------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Georgetown Texas United States------------------------------------------------------Primary Location Full Time Salary Range:$90,080.00 - $135,120.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Anticipated Posting Close Date:------------------------------------------------------Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.Illinois residents – AI Notice and Right------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.