Technical Support Supervisor/in office role
HarmonyCares
Technical Support Supervisor
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Responsibilities
The Technical Support Supervisor provides operational leadership for the technical support function, ensuring high-quality service delivery, effective issue resolution, and consistent customer experience. This role oversees daily support operations, including phone and ticket queue performance, service level adherence, and escalation management. The Supervisor serves as a subject matter expert and escalation point, establishes troubleshooting and communication standards, and partners cross-functionally to identify trends, drive process improvements, and enhance overall support effectiveness.
Essential Duties and Responsibilities
- Lead the Technical Support team, providing guidance, support, and training to ensure high performance and productivity
- Oversee the deployment and management of computer and application accounts, including Microsoft Active Directory, Microsoft Azure, Microsoft Entra, Microsoft exchange and application specific accounts
- Work in concert with hardware and patching teams to ensure that device upgrades and patches are viable with our application stack and computer policies
- Provide technical support to team members and end-users, troubleshooting hardware and software issues as needed
- Create, maintain and communicate ticket and call reports and ensure that all SLAs are met
- Provide one-stop IT service in VIP situations
- Manage weekly communication of high-level reports that are digestible for customers
- Work closely with other IT teams or customer departments to coordinate deployment of new initiatives, process improvements and custom support models as needed
- Develop and maintain documentation relevant to all Technical Support team activities and responsibilities, internal and customer-facing library must be maintained and made available.
- Work closely with operations and other technology teams to ensure all new releases are cascaded to support team.
- Ensure that all Technical Support activities comply with company policies, industry standards, and regulatory requirements
- Monitor ticket and call activity for escalation needs, support patterns and coaching opportunities and act as an escalation point for Technical Support team members and customers.
- Manage team stand-ups to identify and solve trending/hot items.
In this role you may work with...
- All employees
- IT teams
- Vendors
- Consultants
Qualifications
Required Knowledge, Skills, and Experience
- Bachelor's degree in information technology or computer science, or equivalent experience
- 5+ years of experience in level 1 and/or 2 technical support
- 2+ years of experience in a senior or lead role in technical support
- Certifications related to ITIL or at least 2+ years of experience administering an IT services platform
- Proficiency in Microsoft Active Directory, Intune, iOS, Android OS, Microsoft Azure, Microsoft Exchange, Microsoft Office support, Multi-Factor Auth and Single-Sign-On management, PowerShell, laptop and mobile device management, including configuration, deployment, and troubleshooting
- Team leadership skills, with the ability to motivate and guide team members to achieve goals
- Excellent verbal and written communication skills, with the ability to interact effectively with team members, other departments, and external vendors
- Strong analytical and problem-solving skills, with the ability to identify and resolve hardware-related issues quickly and efficiently
- Highly organized, with the ability to manage multiple tasks and projects simultaneously
Preferred Knowledge, Skills and Experience
- Relevant certifications such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate
- Experience with technical team and end-user training
Posted Max Pay Rate
Posted Min Pay Rate
Pay Transparency
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
Notice
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
Vacancy posted 7 hours ago
Similar jobs that could be interesting for youBased on the Technical Support Supervisor/in office role in Troy, MI vacancy
- ...in Troy, MI is seeking a highly organized Office Manager to oversee daily front desk... ...ensure efficient office functioning. The role involves greeting visitors, managing mail... ...appointments, and providing administrative support. Ideal candidates will have experience in...SuggestedFull timeWork at officeMonday to Friday
$24 - $26 per hour
...Ace Handyman Services of Bloomfield Office Manager Opportunity Administrative professionals... ...and smooth daily operations. In this role you will facilitate calls to educate our... ...availability. You will also provide logistical support for our craftsmen, helping them with...SuggestedHourly payWork at officeAce Handyman Services
Birmingham, MI3 days ago- ...excellent pay, benefits, and opportunities in a supportive environment. With Buick, GMC, Chevrolet,... ...a highly organized and proactive Asst. Office Manager to oversee daily administrative... ...~2+ years of proven results in similar role required ~ Background in accounting and...SuggestedWork at office
Moran Automotive Group
Sterling Heights, MI8 days ago - ...seeking an Admin/Front Desk professional to enhance office operations and client experience. The role requires strong communication skills, a friendly demeanor... ...tasks. You will manage client interactions, support scheduling, and maintain office operations. The ideal...SuggestedFull timeWork at office
- Office Manager - AD Mortgage, Troy, MI About This Opportunity We are seeking a highly organized... ...of daily office activities. This dual‑role position is ideal for someone who enjoys... .... Provide general administrative support to staff as needed. Oversee day‑to‑day office...SuggestedFull timeWork at officeMonday to Friday
- PuroClean of Howell seeks an administrative support professional in Troy, Michigan, to manage data entry and provide support... ...in restoration, and be proficient with Microsoft Office Suite and CRM tools. The role involves creating appointments, handling communication with...Work at office
- ...Dental Office Assistant - Business Assistant Dental Office Assistant (1+ year prior dental office experience required... ...growth and advancement opportunities, appreciation and support More about the role Greet and welcome patients as they enter the office...Daily paidWork at officeLocal area
Bartram Family Dental Care
Troy, MI4 days ago - ...About the job Office Administrator - Metro Detroit Job Title: Office Administrator... ...competitive and compliant. Foster a supportive and collaborative atmosphere, encouraging... ...and why they are the ideal fit for this role. Please send your application to ****@*****.***...Work at office
Colere Staffing Group LLC
Birmingham, MI11 hours ago $17 - $20 per hour
...Specialist to become the operational backbone of our Troy, MI office. This is a full time, on site role where no two days are the same. You'll be at the center... ...documentation with a high level of accuracy • Support seamless transaction coordination through Dotloop and...Full timeWork at officeShift workTop Agent Realty
Troy, MI3 days ago$20 - $22 per hour
...Administrative Support Specialist Location: Troy, MI (In-Office) Position Type: Full-Time, Permanent Hours: Standard Business Hours (Flexibility... ...Compensation: $20.00 - $22.00 / hour About the Role We are seeking a reliable and organized Administrative...Permanent employmentFull timeWork at officeEntech Staffing Solutions
Troy, MI1 day ago- ...leading rental services company in Troy, Michigan is looking for a Technical Sales Representative. The ideal candidate will focus on... ...maintaining existing accounts, primarily in the HVAC sector. This role requires strong problem-solving skills, excellent communication...Full time
$1,800 - $4,500 per month
...Independent Contractor) to work remotely. This performance-based dispatch role offers commission-based income with weekly earnings potential of... ...service is beneficial but not required. Training resources and support are provided. #J-18808-Ljbffr American Logistics AuthorityRemote jobFor contractors$42k
...Job Description The Business Support Associate is responsible for providing... ...partners (both in the field office and corporate or center). This is an customer-facing role that will require ongoing... ...desk, etc. In partnership with supervisor, manage internal payroll process...Contract workTemporary workFor contractorsWork at officeActalent
Troy, MI2 days ago$95.2k - $126.5k
General Motors is seeking a skilled professional to develop and negotiate sourcing strategies for technology purchases. The role requires at least 2 years of relevant purchasing experience and strong project management and analytical skills. Candidates should possess a...$22.9 - $23.8 per hour
...your unique skills. The Beauty Counter Manager plays a dual role part salesperson, part teacher while maximizing sales in their... ...environment Empathy and respect for all customers, providing a supportive environment during makeup and skincare application Strong...Flexible hoursShift workAfternoon shift- Continental Services is seeking a dedicated Manager for IT Support in Sterling Heights. This role oversees first-level support for technologies across corporate and customer sites, managing a team to provide reliable service. Responsibilities include managing ITSM practices...
- Continental is looking for an IT Support Manager in Sterling Heights to oversee first-level support for technologies at corporate and customer sites. The role involves leading the IT support team, managing Jira and Microsoft 365, and ensuring exceptional service delivery...
- ...Ophthalmic Surgery Location: Troy, MI Travel: Travel to our other office in Birmingham, MI is required as needed. We do pay mileage... ...learn new applications PHYSICAL REQUIREMENTS ~ This role requires a variety of physical activities to effectively perform...Full timePart timeSummer workWork at officeMonday to FridayWeekend work
Eye Care Partners Career Opportunities
Troy, MI11 hours ago - ...operations and memorable events. We are immediately hiring Technical Sales Reps to join our dynamic team. Why Mobile Air? Here are... ...the largest climate control rental fleets in the nation. This role focuses on building new client relationships and enhancing...Full timeImmediate start
Mobile Air & Power Rentals
Troy, MI17 days ago $80k
...needs. While performing the duties of this job, the employee is regularly required to talk, see or hear. This is largely a sedentary role; however, you will be touring prospects walking through the club. This position requires that you work within the clubs and you may...Hourly payFull timeLocal areaThe Edge Fitness Clubs
Sterling Heights, MI4 days ago- Dental Office Assistant Cosmetic Dentistry Institute is looking for a Dental Office Assistant to join our front desk team.... ...Excellent growth and advancement opportunities, appreciation, and support. More About the Role Greet and welcome patients as they enter the office to...Daily paidWork at officeLocal area
- IT Support Engineer Join a Future-Focused Managed Services Team Are you an experienced... ...Engineer to join our team full-time. In this role, you will help identify opportunities for... ..., implement secure and scalable technical solutions, and play a key part in enhancing...Full time
Hyperion Managed Services
Troy, MI11 hours ago - ...Administrative Coordinator is responsible for supporting employee engagement, visitor experience,... ...functions across the organization. This role serves as a key point of coordination for... ...lab supply coordination./liliMaintain office, CEC, and hospitality supplies to always...Hourly payWork at officeLocal area
$22 - $30 per hour
...understanding of lens materials and coatings and can operate independently while maintaining speed, accuracy, and consistency. This role is critical to our operation—if you take pride in precision work and thrive in a fast‑paced lab, we want to hear from you....Full timeRemote workFlexible hours- ...care at Michigan's largest laser vision correction center. The role involves performing diagnostic tests and assisting physicians during... ...skills, don’t miss this opportunity to advance your career in a supportive environment. #J-18808-Ljbffr Laser Eye InstituteFlexible hours
- ...relationships with customers to understand their technical and commercial requirements./liliPresent... ...execution of PCB designs./li/ulpCustomer Support Project Execution:/pulliManage the end-to... ..., or related technical sales roles./liliStrong understanding of PCB manufacturing...Temporary work
- ...Troy, Michigan, is seeking an experienced Clinic Manager to oversee front office operations. The role involves ensuring compliance with practice standards while providing leadership and support to the staff. The ideal candidate will have at least 3-5 years of healthcare...
- ...Job Description Job Description Business Office Manager Facility: MediLodge of Shoreline We invite you to apply and be part... .../collecting and patient trust accounting experience. Prior supervisor experience in a business office setting preferred. Job Functions...Bi-weekly payWeekly payDaily paidTemporary workWork at officeFlexible hours
Shoreline Opco LLC
Sterling Heights, MI4 days ago - ...are being completed including opening/closing the store, cash office and alarm call response Partner with Optometrist to ensure team... ...meet established deadlines ~ Able to travel independently to support Company objectives and personal development These...Work at officeFlexible hoursNight shiftWeekend workAfternoon shift
SVS Vision, Inc.
Sterling Heights, MI8 days ago $18 - $20 per hour
...Position: Office Coordinator Location: Southfield, MI (8-5) Duration: 2 month contract... ...Coordinator you will engage with and provide support to our advisors, team members, and policy... .... Benefit packages for this role will start on the 31st day of employment...Contract workWork at officeFlexible hoursInsight Global
Southfield, MI3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Supervisor/in office role. Be the first to apply!
Related searches