HR Manager

HR ManagerReach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations.We ship 60M units a year and are continuing our exponential growth! We are looking for an HR Manager to be an integral part of growing the team and shaping the culture of our newest facility. This person will lead site HR department functions and provide hands-on support in various HR functions including onboarding, benefits, payroll, leave, performance management, employee relations, and enforcing company policies and practices. This is an incredible opportunity to champion best in class HR strategy at our newest facility, creating a healthy and engaging culture for all employees.This is a full-time, on-site position, based at our newest warehouse in Bethlehem, PA!Essential Duties and Responsibilities:Manages a small team of HR members who provide HR support to Ops LeadersConsults with line management, providing HR guidance when appropriateTracks and analyzes trends and metrics in partnership with the HR Director to develop solutions, programs and policiesWorks directly with staffing agencies as needed in order to fill open warehouse associate positions and conducts orientation as neededPartners with business leaders to develop and drive initiatives, fostering effective communication to line management and the associate populationAssists with resolving complex employee relations issues. Conducts effective, thorough and objective investigations with ability to track outcomes and find proper resolutionMaintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/requiredProvides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)Works closely with management and employees to improve work relationships, build morale, and increase productivity and retentionProvides HR policy guidance and interpretationHandles the execution of employee engagement initiatives and eventsOversees the administration of training programs to ensure successful outcomesAdministers and executes routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminationsActs as a benefits liaison for the warehouse, ensuring all employees have access to the benefits information and waive or enroll each month and ability to provide guidance on benefits questions or issuesMaintains OSHA logs and workers comp claims for the siteAssists with recruitment as needed by supporting background checks, interviews, contract negotiations, employee onboarding, succession planning, and performance evaluationsConducts exit interviews and employee questionnaires, analyzes data and makes recommendations to the management team for corrective action and continuous improvementOversees the maintenance of employee records in HRIS and other systemsMaintains compliance with federal, state and local employment and benefits laws and regulationsReviews timecards and attendance to ensure accurate payroll recordsMaintains the badge system to ensure accurate access for all associatesActs as a contact person for vendors when neededPerforms various other duties as assigned, such as administrative or data entry tasks required for proper filing of documents and accurate timekeeping/HRIS records.Qualifications:Bachelor's degree3+ years experience in an HR Generalist role or higher where independent decision-making and self-initiative were demonstrated.Prior experience in a manufacturing, warehouse, or retail environment preferredAbility to work onsite 7:30am-4:30pm M-F schedule, with ability to handle escalations on weekends when requiredExperience resolving complex employee relations issuesBilingual strongly preferred (Spanish)Experience with Workday strongly preferredExperience building culture and employee engagementWorking knowledge of employment law, including FMLA, ADA, FLSA, OSHA, ACA regulationsBenefits liaison experienceOutstanding interpersonal, oral, and written communication skillsExcellent computer skills including Microsoft Office Products and Google SuiteAbility to manage diverse workload in a fast-paced environment and the ability to multitaskAbility to maintain a calm and professional demeanor when handling difficult situationsSelf-driven, organized, and proactive mindsetHigh ethical and confidentiality standardsStrong analytical skills and attention to detailPHR or SHRM-CP preferredWe are looking for individuals who are:Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.What is the hiring process?Initial phone interview with Pattern's talent acquisition teamVideo interview with a hiring managerOnsite focus with the General Manager of the warehouseVideo Topgrading interview with the Director of HRProfessional reference checksExecutive reviewOfferHow can I stand out as an applicant?Be prepared to talk about professional accomplishments with specific data to quantify examplesBe ready to talk about how you can add value and be the best addition to the teamFocus on mentioning how you would be partner obsessed at PatternBe prepared to talk about any side projects related to data and analyticsWhy should I work at Reach Logistics?Reach offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:4 weeks PTO8 Paid HolidaysCompany Paid Life Insurance & Long Term DisabilityPPO or HSA with employer matchDental, vision, and voluntary benefit optionsCasual Dress CodeCompetitive Pay401(k) and Roth with employer matchReach provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.